Service Manager The Spa Man | Summit & Eagle County, Colorado Lead an Exceptional Team. Deliver an Exceptional Customer Experience. At The Spa Man, we're more than Colorado's premier hot tub retailer and service provider, we're a team of passionate professionals who genuinely enjoy what we do. Serving homeowners, luxury mountain residences, vacation properties, and property management companies throughout Summit and Eagle Counties, we've built our reputation on exceptional service, quality craftsmanship, and lasting customer relationships. We're looking for an experienced Service Manager who thrives on leading people, improving operations, and delivering outstanding customer experiences. If you're an organized, solutions-oriented leader who enjoys coaching teams, optimizing processes, and making a real impact, we'd love to meet you. What You'll Do As our Service Manager, you'll oversee the daily operations of our growing service department while leading a team of approximately 10+ field technicians. You'll play a key role in ensuring our customers receive the five-star experience The Spa Man is known for. Responsibilities Lead, coach, mentor, and support a team of service technicians Schedule and dispatch technicians to maximize efficiency and customer satisfaction Deliver an exceptional customer experience through every stage of the service process Ensure timely, professional communication regarding appointments, service updates, and follow-up Recruit, hire, onboard, and train new technicians as the company continues to grow Manage technician schedules, workloads, productivity, and accountability Oversee service parts inventory, purchasing, and accessory ordering Coordinate manufacturer warranty claims and vendor communication Manage company vehicle maintenance and fleet readiness Monitor service quality to ensure all work meets company standards Resolve customer concerns with professionalism, empathy, and urgency Develop, document, and improve service processes and standard operating procedures Partner closely with our sales, retail, and administrative teams to create a seamless customer experience Track department performance and technician performance What We're Looking For The ideal candidate is a strong leader who enjoys balancing people, operations, customer service, and continuous improvement. Qualifications 5+ years of leadership or service management experience Experience managing technicians or field service professionals Excellent organizational and time management skills Outstanding written and verbal communication Positive, energetic, and solutions-focused attitude Calm under pressure with strong problem-solving skills Exceptional attention to detail and ability to prioritize multiple responsibilities Comfortable using scheduling software, Microsoft Office, and/or Google Workspace Experience with inventory management, purchasing, and vendor coordination Valid driver's license with a clean driving record Compensation & Benefits Base pay $75,000+ annually depending on experience Performance bonus opportunities Company vehicle (where applicable) Paid Time Off (PTO) Health benefits (if applicable) Employee discounts Ongoing training and professional development Opportunities for advancement within a growing company

Pay:

$70,000.00 - $90,000.00 per year

Experience:

Service Management:

5 years (Preferred) Ability to

Commute:

Frisco, CO 80443 (Preferred)

Work Location:

In person