Installation Manager The Installation Manager is a customer interactive service position. They are responsible for the coordination of all resources related to Dean Cabinetry delivery and installation. They interface with an array of stakeholders, both internal and external, and ensure 100% client satisfaction with their completed cabinetry. This means that all material, personnel and service is provided to the client on time, at the right quality level and agreed cost. Job Specifications Humble, smart, curious, and coachable Hungry, punctual, dependable, and consistent Strong attention to detail and process discipline Able to align quality first requirements with scheduled output goals Comfortable leading, training, and holding cross-functional teams accountable Able to follow, enforce, and improve defined processes and standard work Clear communicator with clients, team members in production, ordering, and other related departments, and installers Core Responsibilities Provide best in class client service and satisfaction Confidently guide clients to move their project smoothly through the process Communicate proactively, efficiently, and in a highly effective and responsive manner across email, phone, and text Process punch lists, track orders, quote change orders, process payments

Scheduling & Coordination :

Schedule delivery, installation, punch list, and service call visits with clients, contractors, and internally across functions Coordinating timelines, labor, and resources to complete projects Manage multiple projects, schedules, problems, deadlines, priorities, and key stakeholders' interests simultaneously Communicate delivery risks, delays, or damage immediately to appropriate internal groups

Quality, Damage & Issue Resolution :

Identify and document damage, shortages, or discrepancies Ensure issues are addressed quickly Enter issues on error tracker for Root Cause and Corrective Action so that they do not repeat

Continuous Improvement :

Provide feedback to relevant team members to improve internal workflows Identify inefficiencies in all related processes and work with team members to solve Support standard work, 5S, and Lean improvements Provide feedback to Management re: space, staffing, and other needs for success Reporting & Role Level Mid level role with opportunity for growth Interaction with senior management and ownership

Job Type:

Full-time Benefits:

Savings plan with 3% matching Accrual based Paid Time Off (PTO). Maximum benefit @ 36 months = 4 weeks PTO 8 paid national holidays

Schedule:

40+ hours per week Shop/office hours with time flexibility On-site required Education / Experience preferred Bachelor's degree Project Management 2 years Construction industry 2 years

Pay:

$70,000.00 - $100,000.00 per year Please read about our hiring process and submit a video resume @ https://www.deancabinetry.com/hiring-at-dean-cabinetry/

Job Type:

Full-time Pay:

$50,000.00 - $100,000.00 per year

Benefits:

401(k) matching Paid time off

Education:

Bachelor's (Preferred)

Experience:

Project management: 2 years (Preferred)

Work Location:

In person