Job Summary We are seeking a dedicated and experienced Service Manager to oversee our automotive service department. The ideal candidate will be responsible for managing daily operations, ensuring excellent customer service, and maintaining high standards of automotive diagnostics and repair. This role requires strong communication skills, reliability, punctuality, and the ability to effectively manage service writing and estimating processes. The Service Manager will play a key role in fostering client relationships, supervising technicians, and ensuring efficient workflow within the service department. Duties Oversee daily automotive service operations, ensuring timely and quality repairs. Communicate effectively with clients to understand their vehicle concerns and explain repair options clearly. Manage service writing and auto estimating using estimating software to prepare accurate repair estimates. Conduct automotive diagnostics to identify issues accurately and efficiently. Coordinate with technicians to prioritize work and ensure completion within scheduled timeframes. Maintain strong client relationships through professional communication and exceptional customer service. Drive continuous improvement in service processes, including promoting the use of diagnostic tools and estimating techniques. Ensure all services meet safety standards and comply with industry regulations. Lead, motivate, and supervise the service team to achieve departmental goals. Maintain punctuality, reliability, and professionalism in all aspects of the role. Utilize strong selling skills to promote additional services or repairs when appropriate. Requirements Proven experience in automotive service management or a similar role within the automotive industry. Strong communication skills with the ability to interact effectively with clients and team members. Proficiency in auto estimating software and automotive diagnostics tools. Knowledge of auto service management practices and procedures. Ability to perform automotive diagnostics accurately. Valid driver's license with a clean driving record is preferred for driving responsibilities. Strong selling skills to promote services confidently. Reliable, punctual, and professional demeanor essential for success in this role. This position offers an opportunity to lead a dynamic automotive service team while delivering exceptional customer experiences through technical expertise and effective communication.

Pay:

$90,000.00 - $170,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person