AG-Industrial Inc is growing and is looking for additions to its team! Growing farm equipment dealership in need of a full-time Service Manager. Come join a growing company. Experience working on farm equipment and construction equipment preferred. 401k, health insurance, vacation. Must have a good attitude and be a team player. Must have a valid driver's license.

TITLE:

Service Manager

DEPARTMENT CLASSIFICATION

Service

FAIR LABOR STANDARDS ACT

Non-Exempt UPDATED:

March 2026 JOB

AUTHORITY

Must coordinate activities with Trucking, Parts Sales & Whole goods Sales

SUMMARY DESCRIPTION

Position's primary responsibilities are maintenance and repair products purchased from the dealership as well as other similar non dealership products

PRIMARY JOB RESPONSIBLITIES

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, remaining current on the industry's standards and new innovations, materials, tools, and processes.

OTHER JOB RESPONSIBILITIES

Responsible for keeping current on our products, those of our competitors and the industry in general Responsible for keeping relevant job skills current Responsible for knowing and following all company policies Responsible for cleaning and organizing work area. Responsible for other duties as assigned by Manager.' '

Benefit Conditions:

Waiting period may apply Only full-time employees eligible Typical end time: 5:00 PM Typical start time: 8:00

AM This Job Is:

A job for which military experienced candidates are encouraged to apply Open to applicants under 18 years old, provided it is legally allowed for the job and location Open to applicants who do not have a high school diploma/GED A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Open to applicants who do not have a college diploma This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture Achievement-oriented
• enjoys taking on challenges, even if they might fail

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Service Manager:

2 years (Required) Farm machinery repair: 2 years (Required)

Work Location:

In person