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CW
CARTER WATER HOME SOLUTIONS
Service Manager
Career Insights for Maintenance Supervisor
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Based on Florida data
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What they do
A Maintenance Supervisor oversees maintenance of a residential or commercial building, manages maintenance staff and directs maintenance tasks.
$62,663 / year median in Florida
+12% projected growth
Job Description
Job Summary We are seeking an energetic and detail-oriented Service Manager to lead our service department with passion and precision. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the success of our service team. Your leadership will foster a positive environment focused on delivering top-quality repairs, maintenance, and diagnostics. If you thrive in a fast-paced setting and possess a strong service background, this is your opportunity to make a significant impact while advancing your career in the water filtration industry. Responsibilities Lead and motivate the service team to achieve operational excellence and high customer satisfaction. Oversee daily shop operations, including scheduling, workflow management, and quality control of repairs. Ensure accurate diagnostics, estimating, and service writing to provide transparent communication with clients. Manage parts inventory, ordering, and vehicle parts procurement to optimize efficiency. Upsell additional services to enhance revenue. Utilize estimating software and computer-aided estimating tools for precise work orders. Maintain compliance with safety standards and ensure all technicians adhere to industry best practices. Requirements Proven experience as a service technician or manager in the water treatment industry. Prior water softener experience is highly preferred. Familiarity with service and repair. Mechanical knowledge of water softener systems. Demonstrated ability in service management and customer communication. Experience in sales techniques such as upselling additional services confidently and ethically. Strong understanding of water softener repair processes and service writing. Valid driver's license with a clean driving record. Excellent organizational skills. Join us to lead a dynamic team dedicated to delivering outstanding care throughout Florida and Georgia! We value proactive leaders who excel in client communication, technical expertise, and sales growth—driving success for both the team and our valued customers.