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MIKE BELL CHEVROLET
Service lane manager/advisor
Career Insights for Automotive Service Manager
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Scorecard
Based on Georgia data
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What they do
An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.
$70,707 / year median in Georgia
+12% projected growth
Job Description
Job Summary Join our dynamic team as a Service Lane Manager/Advisor, where you will lead the front-line customer experience in our automotive service department. This energetic role involves guiding customers through their vehicle service needs, providing expert advice, and ensuring a seamless and positive service journey. Your mechanical knowledge, sales skills, and passion for automotive repair will drive customer satisfaction and dealership success. As a key communicator between technicians and clients, you'll manage service writing, estimate preparation, and upselling opportunities to maximize revenue while delivering exceptional service. Duties Greet customers warmly and assess their vehicle service needs with enthusiasm and professionalism Prepare accurate estimates using estimating software, including auto estimating and computer-aided vehicle damage estimating tools Communicate effectively with clients about repairs, maintenance options, and additional upselling opportunities such as transmissions, brakes, oil changes, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brakes, and collision repairs Coordinate with technicians to prioritize repairs and ensure timely completion of services Manage the entire service process from intake to delivery while maintaining high levels of customer satisfaction Promote automotive repair services through proactive upselling strategies to enhance dealership revenue Maintain thorough knowledge of dealership services including automotive diagnostics, mechanical repairs, and specialty services like diesel engines Foster strong client communication by explaining repair procedures clearly and building lasting customer relationships Experience A Minuim of 5 years experience in dealership or automotive service environments as a Service Advisor Strong leadership skills and the ability to manage people Strong mechanical background with hands-on experience in automotive diagnostics, repairs, and maintenance procedures Familiarity with estimating software and computer-aided vehicle damage estimating tools Knowledge of automotive systems such as transmissions, brakes, suspensions, alignments, tire services, oil changes, collision repair, and diesel engine repairs Excellent customer service skills with the ability to communicate technical information clearly and professionally Experience in auto sales or upselling within an automotive setting is highly desirable Valid driver's license with a clean driving record to facilitate vehicle test drives or inspectionsJoin us to be part of a vibrant team where your mechanical expertise meets your passion for delivering outstanding customer experiences!