Are you a leader who knows how to turn a busy service department into a high-performing, customer-focused team? Key City Harley-Davidson is looking for an experienced and motivated Service Manager to lead our Service Department and help us deliver an exceptional experience to every customer who walks through our doors. We're looking for someone who understands that a great Service Department is about more than fixing motorcycles. It's about building a strong team, keeping customers informed, creating trust, and making sure every motorcycle leaves our dealership ready for the next adventure. If you are a hands-on leader who enjoys working with people, thrives in a fast-paced environment, and takes pride in doing things the right way, we'd love to hear from you! What You'll Do Lead, coach, and develop the Service Department team, including technicians and service advisors Create a positive, productive, and accountable department culture Oversee daily service operations to ensure work is completed efficiently, accurately, and on time Monitor department performance, including sales, gross profit, labor sales, technician productivity, efficiency, and customer satisfaction Work closely with Service Advisors and Technicians to ensure a smooth workflow and exceptional customer experience Help set department goals and develop action plans to achieve them Review and manage repair orders, estimates, scheduling, and department processes Ensure customers are kept informed throughout the repair and service process Handle customer concerns and resolve issues professionally and effectively Maintain high standards for quality, safety, cleanliness, and organization Ensure dealership and manufacturer policies and procedures are followed Partner with the General Manager and other department managers to achieve overall dealership goals Assist with hiring, training, performance management, and development of Service Department employees Identify opportunities to improve processes, increase efficiency, and grow Service Department profitability Help create a fun, professional, team-oriented environment where employees want to work and customers want to return What We're Looking For Previous experience managing or leading a Service Department, preferably in a powersports, automotive, motorcycle, or related industry Strong leadership and team-building skills Excellent communication and customer service skills Ability to coach employees while holding the team accountable to performance expectations Strong organizational and time-management skills Ability to prioritize and manage multiple tasks in a fast-paced environment Comfortable working with performance metrics and department KPIs Strong problem-solving and decision-making abilities Professional, positive, and dependable attitude Ability to lead by example and work effectively with all levels of the dealership Motorcycle or powersports experience is strongly preferred Why Join Key City Harley-Davidson? At Key City Harley-Davidson, we're not just selling motorcycles—we're helping people create experiences, memories, and a lifestyle they love. As our Service Manager, you'll have the opportunity to make a real impact on our dealership by developing a great team, improving the customer experience, and helping grow one of the most important departments in the business. We believe in working hard, having fun, taking care of our customers, and taking care of our people. If you're ready to take the lead and help build a Service Department that customers trust and employees are proud to be part of, we want to meet you! Apply today and join the Key City Harley-Davidson team! Key City Harley-Davidson is an equal opportunity employer.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Experience:

Service Management:

1 year (Preferred) Ability to

Commute:

Dubuque, IA 52003 (Required)

Work Location:

In person