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Berman Auto Group
Service Lane Manager
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Job Description
Job DescriptionBerman Auto Group is building the largest Kia dealership in Illinois, with our brand-new, state-of-the-art Chicago facility projected to be complete in 2027. We are ramping up and looking to add a Service Lane Manager to the team!
You'll work from our Kia dealership in Lincolnwood helping us build the future of Berman Kia.
You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. We offer:
Competitive PTO PolicyMultiple Low-Cost Medical Insurance OptionsLow-Cost Dental, Vision & Life Insurance Options Short Term & Long Term Disability401KAutomotive Service & Sales Discounts Opportunities for
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Title:
Service Lane ManagerPay:
$125,000/ annually (Commission + Total Shop GP, ROs, CSI + ELR)Job Location:
Lincolnwood, ILWhat's Coming:
Brand-new, state-of-the-art facility30+ service baysUnion-represented shop once we move to ChicagoUntil then:You'll work from our Kia dealership in Lincolnwood helping us build the future of Berman Kia.
You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. We offer:
Competitive PTO PolicyMultiple Low-Cost Medical Insurance OptionsLow-Cost Dental, Vision & Life Insurance Options Short Term & Long Term Disability401KAutomotive Service & Sales Discounts Opportunities for
AdvancementResponsibilities:
Oversee daily service department operations to ensure efficiency and profitabilityLead and motivate a team of service advisors, technicians, and support staffDevelop and implement strategies to increase revenue and customer retentionTrain and mentor team members to improve performance and service qualityEnsure all service work meets manufacturer standards and customer expectationsHire and develop service advisors and techniciansAddress customer concerns promptly and professionally to resolve issuesMonitor key performance indicators (KPIs) and adjust strategies to meet goalsQualificationsExperience as Service Lane ManagerProven leadership ability to mentor and train team membersProficient time management and organizational skillsExcellent communication and interpersonal skillsStrong understanding of automotive service operations and profitability strategiesAdditional InformationAll your information will be kept confidential according to EEO guidelines.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.