Job Overview We are seeking a dedicated and experienced Service Manager to lead our service department. The ideal candidate will possess a strong background in technical diagnostics and service management, ensuring that our team delivers exceptional customer service while maintaining high-quality standards. This role requires a blend of technical knowledge, leadership skills, and sales acumen to drive the success of our service operations. Duties Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery. Manage and mentor a team of technicians, providing guidance on technical diagnostics and repair processes. Develop and implement service strategies to enhance customer satisfaction and retention. Handle customer inquiries and concerns, ensuring timely resolution and maintaining positive relationships. Collaborate with sales teams to promote service offerings and drive revenue growth. Maintain accurate records of services performed, including auto estimating for repairs such as brake repair, shocks struts, and auto body repair. Ensure compliance with safety regulations and dealership policies. Monitor inventory levels of parts and supplies, coordinating with suppliers as needed. Skills Proven experience in managing a successful service department. Strong knowledge of mechanical systems, including motor work, maintenance, electrical and body repair. Previous experience in a dealership environment is required. Excellent communication skills with a focus on customer service. Ability to lead a team effectively while fostering a positive work environment. Proficiency in service writing and managing estimating processes and a scheduler for technicians. Sales experience is a plus, with the ability to identify opportunities for upselling services. A valid driver's license and motorcycle endorsement is required. Schedule Tuesday-Friday 9:30am-6pm Saturday 9:30am-4pm License/Certification Driver's License Motorcycle Endorsement Benefits PTO Health/Vision/Dental Insurance Life Insurance Employee Discount Join our team as our Service Manager where you can make an immediate impact by leading our talented staff while ensuring customer satisfaction through quality service!

Pay:

$65,000.00 - $80,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

service department management: 2 years (Preferred)

License/Certification:

driver's license with motorcycle endorsement (Preferred)

Work Location:

In person