Service Manager Infiniti of Plymouth 151 Samoset Street, Plymouth, MA 02360 $125,000

• $150,000 a year
• Full-time $125,000
• $150,000 a year

•

Full-time Position Title:

Service Manager Job Code:

SERMGR Department:

Service Department #: 0213

Reports To:

GM FLSA Status:

Exempt Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead our service department. Currently 5 Techs and 1 Advisor

• Ability to grow up to 8-9 Techs and 2 Advisors.

Great opportunity for a seasoned Manager to take to the next level. Salary + Bonus $125,000 to $150,000 yearly wage Qualifications A minimum of 3 years of consistent, verifiable experience in automotive service department management Nissan/Infiniti experience preferred Familiar with Reynolds and Reynolds DMS Strong focus on providing excellent customer service Clean and Valid Driver's License What We Offer Medical, Dental, Vision, Life, Disability insurance options 401K Plan Vacation and Sick time Growth Opportunities Paid Training Discounts on products and services

POSITION SUMMARY

The Service Manager directs, supports and develops service operations Ensure your department is properly staffed during all hours of operation. Ensure payroll is calculated and submitted on a timely basis as determined by human resources department, Hold weekly department meetings. Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells. Ensure that all necessary shop equipment is in proper and safe working condition. Schedule training as necessary to properly repair and service the vehicles the dealership sells. Strive to increase the production and earnings of every employee. Implement and maintain service menus that are market price competitive, offer better value than your competitors and promote long term customer retention Provide upper management monthly reporting and feedback comparing your departments CSI, RO count, Revenue, Profitability, Market Share and Warranty Cost Per Vin versus the district, region and national. Utilize the quarterly manufacturer marketing programs effectively Set up and maintain a service reminder program via your manufacturer or RT24 designated vendor. Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly. Review the flat rate flagging practices on a periodic basis. Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained. Review technical bulletins from the manufacturer and distribute them to the appropriate technicians. Stay up to date on product changes and new products. Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements. Know, understand and adhere to all of the manufacturer's warranty policies and procedures. Administer proper and prompt warranty claims processing and submission. Maintain proper cost per vin. guidelines as designated on the monthly manufacturer reports. Maintain a high level of shop cleanliness, equipment repairs and general shop appearance. Analyze and eliminate practices that waste supplies, utilities, space and time. Maintain adequate security of the service department, parking areas and personnel.

Represent the dealership in cases of emergency involving the service department or as directed by dealership management. Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.