Automotive Service Manager Pride Hyundai of Seekonk - 3.8 Seekonk, MA Job Details Full-time $80,000 - $150,000 a year 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Revenue growth Customer communication Staff supervision Teamwork In-person customer service Auto service management Performance management Team development Forecasting Financial performance measurement Training & development Customer satisfaction improvement Training General management Full Job Description Pride Hyundai of Seekonk is looking for an experienced Service Manager to join our team. We are offering an excellent compensation package that includes salary, performance-based bonuses, and benefits for an individual with a proven track record of success in automotive fixed operations. We are looking for a strong leader who can build a high-performing service team, deliver an exceptional customer experience, and grow our fixed operations business while maintaining the values, quality, and integrity that define Pride Hyundai. Responsibilities Oversee all aspects of the Service Department, including technicians, service advisors, service call representatives, and valet personnel. Work closely with the Shop Foreman to ensure customer vehicles are diagnosed and serviced properly, efficiently, and in a timely manner. Partner with the Parts Department to ensure parts are available and repairs are completed without unnecessary delays. Manage employee schedules and staffing levels to maximize department efficiency and productivity. Motivate, train, develop, and reward employees while building a positive, accountable team culture. Establish and forecast departmental goals and objectives and develop strategies to consistently achieve them. Monitor department performance, including CSI, technician productivity, shop utilization, hours per RO, effective labor rate, and overall profitability . Attend management meetings and conduct regular Service Department meetings. Handle and resolve customer concerns and complaints professionally and effectively. Communicate with customers regarding recommended maintenance and necessary repairs in a clear, professional, and customer-focused manner. Identify opportunities to increase customer retention, service traffic, and overall fixed operations revenue. Help drive the growth of the department through effective marketing, customer retention, proper shop utilization, and technician proficiency. Maintain the highest standards of customer service, quality, professionalism, and integrity. Qualifications Minimum of 4 years of experience as an Automotive Service Manager or comparable automotive management position. Proven track record of growing a fixed operations business and improving department performance. Strong understanding of automotive service operations, including technician productivity, shop utilization, parts coordination, and profitability. Demonstrated ability to achieve excellent Customer Satisfaction (CSI) results. Strong leadership, communication, organizational, and problem-solving skills. Exceptional customer service skills with the ability to effectively handle difficult customer situations. Ability to motivate, coach, train, and hold employees accountable. Strong business acumen with the ability to understand and manage department financial performance. Ability to work effectively in a fast-paced, high-volume environment . Professional, positive, and team-oriented attitude. Must be committed to maintaining our standards of value, quality, and integrity . What We Offer Competitive salary and performance-based bonus opportunity Benefits package Opportunity to lead and develop a growing Service Department Supportive management team Opportunity for significant professional and financial growth A customer-focused culture committed to providing an exceptional service experience If you are an experienced automotive Service Manager with a proven record of success and are looking for an opportunity to make a real impact, we want to hear from you. Join Pride Hyundai of Seekonk and help us continue to build a Service Department that sets the standard for customer care and performance.

Job Type:

Full-time Pay:

$80,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person