Automotive Service Manager Confidential Seekonk, MA Job Details Full-time $100,000 - $200,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Retirement plan Qualifications Customer retention strategy Sales Team leadership Service scheduling Talent management Customer satisfaction tracking Labor cost analysis Team scheduling Auto service management Dispatching Team development Key Performance Indicators Increasing sales revenue Leading team collaboration initiatives Client growth strategy Production efficiency metrics Business operations Customer satisfaction improvement Dealership experience Full Job Description Automotive Service Manager We are seeking an experienced, results-driven Automotive Service Manager to lead a high-performing, customer-focused service department. This is an opportunity to join a large and growing automotive group that values strong leadership, accountability, operational excellence, and continued growth. We are looking for a proven dealership service leader who understands how to develop people, drive profitability, improve shop performance, and deliver an exceptional customer experience. What You'll Do Lead all day-to-day service operations, including service advisors, technicians, dispatch, scheduling, and shop workflow Drive department performance across key metrics, including productivity, technician efficiency, effective labor rate (ELR), customer-pay gross profit, hours sold, selling metrics, and customer satisfaction Monitor performance daily and take action to improve results Maximize shop capacity and throughput through effective scheduling, dispatching, and technician utilization Maintain high standards for repair order quality, warranty compliance, documentation, and audit readiness Recruit, train, develop, and retain a strong team of advisors and technicians Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement Partner closely with Parts, Sales, and dealership leadership to improve overall profitability and the customer experience Identify opportunities to grow customer-pay business, gross profit, labor sales, and customer retention Requirements — Non-Negotiable Minimum 5 years of Automotive Service Manager experience New-car franchise dealership experience required Proven track record of successfully managing and developing a dealership service department Strong understanding of dealership service KPIs, including ELR, gross profit, productivity, efficiency, hours per RO, hours sold, CSI, and retention Demonstrated ability to increase gross and labor sales while maintaining or improving customer satisfaction Strong leadership, communication, and accountability skills Experience with shop scheduling, dispatch optimization, technician productivity, and technician retention CDK experience preferred What We Offer Competitive compensation based on experience and performance Opportunity to join a large, established, and growing automotive organization Performance-driven environment with significant opportunity for advancement Comprehensive benefits package

Job Type:

Full-time Pay:

$100,000-$200,000 per year Benefits 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Life insurance Paid time off Retirement plan Employee discount

Work Location:

In person

Job Type:

Full-time Pay:

$100,000.00 - $200,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person