Service Manager Dynamic Facility Services, Inc - 1.0 W Springfield, MA Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Full Job Description About Us We keep warehouses moving, trucks loading, and businesses running safely—and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners. If you enjoy leading teams, solving problems, and being part of a company that works hard and laughs a little, you'll fit right in. The Role The Service Manager is the heartbeat of our service department. You'll lead our technician team, keep jobs running smoothly, and make sure customers get fast, reliable, top-notch service. You'll balance schedules, people, parts, and priorities—while keeping morale high and standards even higher. What You'll Do Lead, coach, and support service technicians to perform safe, efficient, and high-quality work Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems Act as the main point of contact for service-related customer issues and escalations Ensure technicians have the tools, training, and information needed to succeed Monitor job progress, labor hours, and service KPIs to keep operations on track Coordinate with parts, sales, and installation teams to ensure seamless service delivery Promote a strong safety culture and ensure compliance with OSHA and company safety standards Conduct performance reviews, training, and ongoing development for technicians Jump in to solve problems when things don't go as planned (because that's real life) What We're Looking For Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred) Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems Excellent leadership and communication skills—you know how to motivate people and hold them accountable Organized, calm under pressure, and great at juggling priorities Customer-focused mindset with a problem-solving attitude Comfortable using scheduling software, service management systems, and basic reporting tools Valid driver's license (and a clean driving record) Why You'll Love Working Here A team-first culture where your voice matters Leadership that supports you and trusts you to run your department Competitive pay and benefits Opportunities for growth as the company continues to expand A workplace that values hard work, humor, and mutual respect No two days are the same—and that's how we like it The Bottom Line If you're a hands-on leader who enjoys building strong teams, delivering great service, and working in an environment that's professional without being boring, we'd love to meet you.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person