An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.
//www.linkedin.com/company/valegroup/ Vale Group, a nationwide specialized recruitment firm, has partnered with a company based in Hagerstown, MD , who is actively searching for an experienced Honda Service Manager to work onsite for an opportunity paying a base of $120,000+ plus a substantial performance-driven incentive plan , based on experience. This role offers a rare chance to stand up a brand-new Honda store's service operation from day one, shaping the team, the processes, and the customer experience that will define its success. The right leader brings a proven record of growing fixed ops profitability, developing technicians and advisors, and earning top-tier satisfaction scores. Benefits of the Service Manager include: Excellent career growth opportunity as well as highly competitive benefits, featuring an employee stock ownership program, a retirement plan with employer contribution, full medical, dental, and vision coverage, paid time off and holidays, and Sundays off. Requirements of the
Service Manager:
At least 5 years advancing through automotive fixed operations leadership, having held a Service Manager, Fixed Ops Manager, or comparable role Track record of running busy, high-volume dealership service departments successfully Deep command of fixed ops financial statements along with department-level KPIs Skilled at hiring, coaching, and keeping strong service talent History of raising technician productivity, growing labor revenue, boosting retention, and strengthening overall department margins Comfortable with dealership management software, ideally CDK, plus Microsoft Office Background with Honda or another import franchise strongly favored Steady work history reflecting sustained leadership success, and a valid driver's license with a clean record Responsibilities of the
Service Manager:
Direct day-to-day service operations covering workflow, staffing levels, scheduling, output, and profit performance Hire, develop, mentor, and retain advisors, technicians, dispatchers, and support personnel Track and act on key measures such as RO count, labor gross, tech efficiency and proficiency, ELR, CSI, warranty results, and customer retention Collaborate with Parts, Sales, and store leadership to elevate total fixed ops results and the client experience Uphold OEM requirements, warranty guidelines, safety protocols, and internal policy Build repeatable processes and best practices that fuel sustained growth Resolve escalated customer matters while championing a service-first culture Prepare forecasts, control expenses, and hit department financial targets Support as needed If this sounds like you or someone you know, click Apply or share the job today!
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