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Automotive Service Manager
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Confidential
Cape Girardeau, MO (In Person)
$100,000 Salary, Full-Time
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Job Description
Job Summary We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive the profitability of our service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier automotive repairs and maintenance. If you thrive in a fast-paced environment, possess a passion for automotive excellence, and excel at building lasting customer relationships, this is the perfect opportunity for you to make a significant impact. Responsibilities Manage the daily operations of the service department, ensuring efficient workflow and high-quality service delivery Lead, motivate, and develop a team of service technicians and advisors to achieve performance goals Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, air brake systems, diesel engine repairs, and auto body repairs Ensure all services are performed in compliance with safety standards and manufacturer specifications Drive sales through upselling additional services such as auto estimating, automotive diagnostics, and vehicle maintenance packages Maintain excellent customer service by addressing concerns promptly and providing transparent communication about repairs and costs Monitor inventory levels for parts and supplies; manage cash handling procedures accurately Implement process improvements to enhance operational efficiency and customer satisfaction Skills Proven dealership experience with comprehensive auto service management expertise Strong mechanical knowledge across various automotive systems including transmissions, brakes, suspensions, oil changes, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repair Skilled in automotive diagnostics and repair techniques with hands-on experience as a service technician or mechanic Excellent customer service skills with the ability to communicate technical information clearly to clients Proficient in auto estimating software and service writing procedures Demonstrated ability to upsell services effectively while maintaining integrity and customer trust Knowledge of auto sales processes and automobile sales strategies is a plus Ability to handle cash transactions accurately while managing multiple priorities in a fast-paced environment Join us as a Service Manager if you're passionate about automotive excellence and eager to lead a talented team toward delivering outstanding vehicle care. Your expertise will help us build lasting customer relationships while driving our success forward!