Portfolio Maintenance Manager - Great Falls Position Summary The Portfolio Maintenance Manager oversees the day-to-day maintenance operations of a multifamily apartment portfolio in Great Falls consisting of approximately 15 buildings and 575 units. This position leads a maintenance team of approximately 4-10 technicians, coordinates vendors, oversees resident work orders and unit turns, manages preventative maintenance, maintains company property standards, and helps protect the physical condition and long-term value of the properties. This is a working manager position. The Portfolio Maintenance Manager is expected to maintain an active field presence, regularly work alongside maintenance technicians, and perform hands-on maintenance work while also managing staffing, training, scheduling, priorities, inventory, expenses, documentation, and team accountability. Qualifications Minimum of three years of experience working in construction or property maintenance. Previous leadership, supervisory, or maintenance team lead experience required. Strong working knowledge of plumbing, electrical systems, appliance repair, drywall, painting, carpentry, and general construction. Ability to independently troubleshoot and resolve a wide range of maintenance issues. Ability to lead employees, establish priorities, delegate work, coordinate multiple properties, and hold employees accountable. Strong communication, organization, time-management, decision-making, and problem-solving skills. Ability to balance hands-on maintenance work with supervisory and administrative responsibilities. Ability to use smartphones, mobile applications, email, and maintenance software. Valid driver's license, acceptable driving record, and reliable transportation required. HVAC certification, boiler experience, or other relevant trade certifications are preferred. Primary Responsibilities Team Leadership & Operations Supervise, support, train, and provide daily direction to maintenance technicians. Assign and prioritize work orders, unit turns, preventative maintenance, property projects, and emergency repairs. Allocate and reassign maintenance staff throughout the portfolio based on property priorities and operational needs. Develop employee schedules, coordinate time-off coverage, and ensure adequate staffing. Participate in recruiting, interviewing, onboarding, performance evaluations, coaching, and corrective action. Hold employees accountable for attendance, productivity, work quality, safety, communication, professionalism, documentation, and timely completion of assigned work. Maintain clear communication with property managers and company leadership regarding maintenance priorities, staffing, projects, property conditions, and significant concerns. Property Manager Coordination Work collaboratively with property managers to identify maintenance priorities, address resident concerns, coordinate unit turns, and maintain property standards. Evaluate maintenance needs, determine the appropriate response, allocate maintenance resources, and coordinate workflow throughout the portfolio. Communicate staffing limitations, conflicting priorities, project delays, and significant maintenance concerns to property managers and company leadership. Ensure property concerns are documented, assigned, and followed through to completion. Property Maintenance & Work Orders Oversee the timely and professional completion of resident service requests. Review outstanding work orders and establish priorities based on urgency, resident impact, safety, and risk of property damage. Perform general maintenance, including plumbing, electrical repairs, appliance repair, drywall, painting, carpentry, flooring, general construction, troubleshooting, and unit turns. Assist technicians with complex repairs and inspect completed work as necessary to ensure company quality and safety standards are met. Conduct regular property inspections to identify maintenance, safety, building condition, cleanliness, and curb appeal concerns. Identify deferred or recurring maintenance issues and recommend practical, cost-effective repair or replacement solutions. Promptly report significant property damage, safety hazards, service interruptions, and potential liabilities. Unit Turns Coordinate upcoming move-outs, vacant units, scheduled move-ins, and leasing priorities with property managers. Develop unit-turn schedules and assign employees, vendors, materials, and other necessary resources. Inspect vacant units, identify required work, monitor progress, and ensure units meet company rent-ready standards. Communicate delays or unexpected repairs that may affect scheduled move-in dates. Complete or coordinate final inspections before units are released as rent-ready. Preventative Maintenance & Building Systems Develop and maintain preventative maintenance schedules for properties, equipment, and major building systems. Monitor HVAC systems, boilers, water heaters, plumbing, roofs, lighting, electrical systems, drainage, and other building components. Coordinate seasonal maintenance, including snow removal, winterization, freeze prevention, and other weather-related needs. Identify potential concerns before they result in property damage, service interruptions, or unnecessary expenses. Ensure maintenance shops, storage areas, tools, equipment, and company vehicles remain organized, secure, maintained, and operational. Vendors, Projects & Expenses Determine when work should be completed internally and when outside contractors are necessary. Obtain bids and assist with project planning, scheduling, and oversight. Coordinate vendor access and monitor project progress, quality, safety, and compliance with the approved scope. Monitor maintenance inventory and ensure commonly used materials and supplies remain adequately stocked. Purchase materials and supplies according to company purchasing policies and established authorization limits. Help control maintenance expenses, overtime, material waste, unnecessary outsourcing, and avoidable emergency repairs. Evaluate repair-versus-replacement decisions and recommend cost-effective, long-term solutions. Documentation & Performance Ensure maintenance employees properly use company maintenance software and maintain accurate work-order records. Review completed work orders for appropriate notes, labor, materials, photos, follow-up needs, and completion status. Maintain records of property inspections, preventative maintenance, unit turns, vendor work, and significant maintenance activities. Monitor maintenance performance, including outstanding work orders, completion times, unit-turn timelines, preventative maintenance completion, employee productivity, overtime, expenses, and recurring maintenance concerns. Provide maintenance updates and performance information to company leadership as requested. Safety & Compliance Ensure maintenance operations comply with company policies and applicable local, state, and federal requirements. Train employees on company safety procedures and proper use of tools, equipment, vehicles, ladders, materials, and personal protective equipment. Identify and promptly address unsafe property conditions, work practices, tools, or equipment. Report workplace injuries, property damage, safety incidents, and potential liabilities according to company procedures. Maintain safe and organized maintenance shops, work areas, vacant units, and project sites. Emergency & On-Call Responsibilities Develop, maintain, communicate, and oversee the rotating on-call schedule. Ensure after-hours emergency coverage is adequately staffed and on-call procedures are followed. Provide technical assistance and leadership during significant or complex emergencies. Respond when an emergency exceeds the experience, ability, availability, or authority of the assigned on-call technician. Coordinate additional employees, vendors, property managers, or company leadership when necessary. Ensure emergency work is documented and required follow-up repairs are completed. Physical Requirements Ability to regularly lift and carry 50 pounds or more. Ability to climb ladders and stairs and frequently bend, kneel, crouch, reach, and work in confined spaces. Ability to safely operate maintenance tools and equipment. Ability to perform physical maintenance work for extended periods. Ability to work indoors and outdoors in varying weather conditions. Ability to travel regularly between properties throughout the Great Falls portfolio. Ability to respond to after-hours maintenance emergencies as required. Schedule & Availability Full-time position. Standard work schedule is generally Monday through Friday. Regularly scheduled shifts will begin no earlier than 8:00 a.m. and end no later than 6:00 p.m., except when emergencies, projects, or operational needs require work outside those hours. Participation in the rotating on-call schedule is required. Responsible for ensuring the on-call schedule is adequately staffed, communicated, and followed. Occasional evening, weekend, or holiday work may be required due to emergencies, projects, severe weather, staffing needs, or other operational requirements. Regular and reliable attendance is required. Compensation & Benefits Competitive hourly compensation based on experience. 10% employee housing discount. Two weeks of paid time off. One week of paid sick leave. Six paid holidays annually. Employer credit equal to 50% of eligible employee health insurance coverage. Company tools and equipment provided as applicable. Ideal Candidate Takes ownership and consistently follows through. Leads by example and works alongside the maintenance team. Is organized and able to prioritize multiple properties, employees, projects, and competing demands. Maintains high standards for property appearance, resident service, safety, and work quality. Demonstrates urgency while considering quality, cost, and long-term results. Holds themselves and their team accountable. Communicates professionally with residents, employees, property managers, vendors, and company leadership. Is dependable, adaptable, practical, and solutions-oriented.

Job Type:

Full-time Pay:

$65,000.00 - $85,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Ability to

Relocate:

Great Falls, MT:

Relocate before starting work (Required)

Work Location:

In person