Job Overview We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive the success of our service team. Your leadership will foster a positive environment where Service Advisors and Technicians thrive, and customers receive top-tier automotive care. The ideal candidate is passionate about automotive repair, skilled in dealership operations, and excels in motivating teams to achieve excellence. This is an exciting opportunity to shape the future of our service department while delivering outstanding vehicle maintenance and repair solutions. Duties Manage daily service department operations, including scheduling, workflow coordination, and resource allocation to maximize efficiency. Lead, motivate, and develop a team of service technicians and mechanics, ensuring high performance standards. Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and collision repairs. Utilize estimating software to prepare accurate repair estimates and facilitate effective service writing. Drive upselling initiatives by identifying additional service opportunities that meet customer needs while enhancing dealership revenue. Maintain excellent client communication by explaining repairs clearly and providing transparent estimates. Ensure compliance with safety standards and maintain a clean, organized work environment. Manage administrative tasks related to service records and documentation. Monitor key performance indicators (KPIs) such as customer satisfaction scores, turnaround times, and sales targets to continuously improve department performance. Experience Proven experience in auto service management within a dealership or automotive repair shop environment. Strong mechanic background with hands-on experience in automotive diagnostics, repair procedures, and vehicle maintenance. Familiarity with estimating software tools and Dealer Track Demonstrated ability in upselling services effectively while maintaining high customer satisfaction levels. Knowledge of computer-aided vehicle damage estimating systems is highly desirable. Previous experience with collision repair processes is advantageous. Excellent communication skills for client interaction and team leadership. Valid driver's license with a clean driving record; ability to drive company vehicles as needed. Join us as a Service Manager if you're passionate about delivering exceptional automotive care while leading a motivated team in a fast-paced environment! Your expertise will help us elevate our service standards and create memorable experiences for every customer we serve. Salary will be discussed during the interview process.

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person