Overview We are actively seeking a high-performing, Experienced Automotive Service Manager to lead and grow our dealership's service department. This role is ideal for a results-driven leader with 5+ years of dealership service management experience who is passionate about operational excellence, customer satisfaction, and team leadership. As the Service Manager, you will oversee daily service operations, mentor technicians, optimize workflow efficiency, and ensure top-tier vehicle maintenance and repair standards. You will play a key role in driving profitability, retention, and customer trust while maintaining a strong, organized, and motivated service team. Responsibilities Lead and manage daily operations of the automotive service department to ensure efficiency, productivity, and profitability Supervise, coach, and motivate service technicians and advisors , fostering a positive and accountable work environment Ensure all vehicle maintenance and repair services meet OEM and industry standards Handle customer escalations and service concerns , delivering exceptional customer experiences Perform or oversee automotive diagnostics and approve appropriate repair solutions Upsell and recommend additional maintenance or repair services based on vehicle needs Oversee service writing, repair orders, and auto estimating with accuracy and compliance Ensure proper cash handling, invoicing, and documentation procedures Collaborate with the sales department to cross-promote service and increase dealership revenue Monitor KPIs such as RO count, hours per RO, CSI, and technician efficiency Skills 5+ years of experience in automotive service management within a dealership environment Strong mechanical knowledge with hands-on understanding of automotive diagnostics and repairs Transmissions Brakes & brake repair Suspension, alignment & steering Shocks & struts Tires & tire service Diesel engine repair Oil changes & preventative maintenance Auto body repair (preferred) Prior experience as a service technician is highly preferred Proven ability in auto estimating, service writing, and service sales Excellent customer service, communication, and leadership skills Strong organizational skills with attention to detail and accountability Why JT AUTO Competitive salary with growth potential Stable, full-time role in a professional dealership environment Opportunity to lead a skilled team and make a measurable impact Supportive leadership focused on long-term success

Job Type:

Full-time Pay:

$75,000.00 - $100,000.00 per year

Benefits:

Paid time off

Work Location:

In person