Service Department Shop Foreman Job Title:

Service Department Shop Foreman Department:

Service Reports To:

Service Manager FLSA Status:

Exempt/Non-Exempt (based on dealership policy) Position Summary The Service Department Shop Foreman is responsible for supervising daily shop operations, providing technical leadership to service technicians, ensuring efficient workflow, maintaining repair quality standards, and supporting customer satisfaction goals. The Shop Foreman serves as a working leader who assists with complex diagnostics and repairs while coordinating technician productivity and training. Essential Duties and Responsibilities Direct and coordinate the daily workflow of service technicians. Assign repair orders based on technician skill level, certification, and workload. Assist technicians with difficult diagnostics, troubleshooting, and repair procedures. Monitor repair quality and conduct final inspections as needed. Ensure repairs are completed accurately, efficiently, and in accordance with manufacturer and dealership standards. Support achievement of departmental productivity, efficiency, and profitability goals. Work closely with service advisors to prioritize repairs and communicate repair status. Review repair orders for accuracy, completeness, and proper documentation. Ensure technicians comply with all dealership, manufacturer, OSHA, and safety requirements. Maintain a clean, safe, and organized shop environment. Assist in technician recruitment, onboarding, mentoring, and training. Monitor technician performance and provide coaching and development recommendations. Participate in manufacturer training and stay current on technical service bulletins and warranty procedures. Assist with warranty claim documentation and repair verification when required. Handle escalated technical concerns and assist with customer-related service issues. Operate diagnostic equipment and specialty tools safely and effectively. Maintain inventory and accountability of shop equipment and tools. Supervisory Responsibilities Provides day-to-day supervision and direction to service technicians, apprentices, and shop support personnel. Assists management with technician evaluations, performance improvement plans, and training recommendations. Promotes teamwork, professionalism, and accountability within the service department. Required Qualifications High school diploma or GED required. automotive, diesel, heavy equipment, or powersports repair experience (as applicable). Previous leadership or supervisory experience preferred. Advanced diagnostic and troubleshooting skills. Manufacturer certifications and ASE certifications preferred. Valid driver's license with an acceptable driving record. Strong communication, organizational, and leadership abilities. Ability to read and interpret technical manuals, repair procedures, and wiring diagrams. Knowledge, Skills, and Abilities Leadership and team-building skills. Strong mechanical and technical expertise. Effective problem-solving and decision-making abilities. Ability to prioritize work and manage multiple tasks simultaneously. Strong attention to detail and quality control. Computer proficiency with dealership management systems and service software. Ability to communicate effectively with technicians, advisors, management, and customers. Physical Requirements Regular standing, walking, bending, stooping, and lifting up to 50 pounds. Ability to work in a fast-paced service shop environment. Exposure to noise, vehicle exhaust, chemicals, and varying temperatures. Ability to operate vehicles and shop equipment safely. Performance Measures Technician productivity and efficiency. Shop labor gross profit. Repair quality and comeback reduction. Customer satisfaction scores. Department safety compliance. Technician training and development progress. Timely completion of repair orders. The Shop Foreman is expected to lead by example, promote a culture of safety and accountability, and contribute to the overall success and profitability of the dealership service department.

Qualifications:

Associate degree in Automotive Technology, technical certification, equivalent training, or a combination of education and experience preferred. Two or more years of automotive repair and diagnostic experience preferred. Previous experience as a B-Level Technician or equivalent skill level preferred. Strong knowledge of automotive mechanical, electrical, and diagnostic systems. Ability to interpret repair manuals, technical service bulletins, schematics, and manufacturer service information. Proficiency with diagnostic equipment, hand tools, power tools, and shop equipment. Ability to troubleshoot and solve complex automotive repair issues. Ability to work independently while maintaining productivity and accuracy standards. Strong attention to detail and commitment to quality workmanship. Excellent organizational, problem-solving, and communication skills. Ability to mentor and provide guidance to less experienced technicians. Ability to read, write, and communicate effectively in a professional environment. Basic mathematical skills necessary for measurements, calculations, and repair procedures. Ability to follow written, verbal, and diagram-based instructions. Ability to safely lift, bend, stand, crouch, and perform physical work throughout the workday. Valid driver's license and acceptable driving record required.

Work Environment & Physical Requirements:

Frequently works in a service shop environment with exposure to mechanical equipment, moving vehicles, chemicals, and automotive fluids. Requires standing, walking, bending, kneeling, lifting, and reaching for extended periods. Must be able to safely operate shop equipment and use required personal protective equipment. Must adhere to all safety policies, procedures, and environmental regulations.