AIY Properties is hiring a dynamic and team-oriented leader, Maintenance Manager, to manage the Maintenance Department at our Austintown apartment community. Must have experience with over 500 units.

Disclaimer:

The $5K Sign On Bonus after 120 Days is for new employees. Considering a place to live & work? AIY offers

FREE RENT

to employees for specific positions & properties. Details provided during the interview process.

Goals:

Provides high quality support and management of back of the house maintenance operations, and direct supervision of the technicians and housekeepers and general laborers . Functions and operations for the maintenance of the properties are being met. Maintenance work orders and suites are completed to the expectations of the company. Budget and cash flows are being followed, and that the properties financial performance is on par with the owner's expectations. The purchasing of materials and services are inline along with obtaining pricing and bids from other competitive suppliers or contractors.

Results:

Maintenance and suite prep closing ratio are met, with minimal errors and call backs. Creates a positive company culture of investing in our employees, i.e., new skills and time expectations. Technicians and back of the house staff are meeting goals.

Reports To:

Regional Manager, Facilities .

Essential Job Functions:

Property Support:

Aids technicians and other back of the house staff with training and support when new systems or policies are deployed in the area of maintenance or suite prep. Provide ongoing training/support for areas or individuals needing improvement. Work to ensure that the make ready boards are accurate and up to date, along with attending unit availability meetings to ensure it's being followed, along with the staff hitting their unit availability goals. The maintenance manager will look over the weekly work order report check the progress and then addressing issues with their technicians. Ensure the front of the house property manager knows the work and projects on their property. Facilitate a smooth relationship with front of the house property manager and staff. Correct curb appeal issues with contractors and the maintenance technicians and staff.

Administration Support:

Administer Yardi maintenance training to all necessary maintenance staff. Maintains proper market ready and maintenance work order detail in Yardi. Assists in training on purchase orders and marketplace. i.e., change orders and receiving the POS. Provides guidance to maintenance techs for structuring their workday. Helps with the collection of information for budgets with their regional manager.

Professionalism and Teamwork:

Willingness to help others accomplish assigned tasks and reach team goals. Reliable, dependable and trustworthy. Builds and maintains ongoing positive working relationships. Actively participates in staff teambuilding. Creates strong working partnership with maintenance staff and PM in order to maintain excellence in product and service to residents. Offers concrete, positive help to colleagues. Asks/receives help via guidance/constructive criticism in a gracious manner. Demonstrates integrity, admits and learns from mistakes. Exhibits professional communication skills and a polished presentation of self. Provides support and guidance with our policies and procedures with employees.

Maintenance Support:

Ensures consistency of and adherence to all maintenance processes; is valued as a highly skilled and experienced maintenance manager. Trains and coach's property staff on quality customer experience to achieve customer loyalty, community occupancy, and community objectives. Maintains an accurate and in-depth knowledge of each property, particularly in areas such as maintenance personnel, vacant suite preparation and move out, and maintenance work order completion. Inspects units for quality and timely completion and works to improve this through proper training when standards are not met. Creates urgency for maintenance work order completion. Manages positive connections with tenants and maintenance staff. Manages positive connections with maintenance staff and front office staff. Follows and sets the example for staff adherence to all AIY processes and guidelines. Daily reporting to their regional manager Delivers coaching and technical training to eliminate repeat maintenance visits. Provides proper coaching and support to maintenance staff in areas of priority and time management. Works with their staff to ensure the proper inventory for supplies and continues to monitor tool inventory so work can be carried out. Works with the maintenance staff and all stakeholders to ensure they are exhausting all means possible before calling in a contractor or special services.

Process is as follows:

Tech communicates to maintenance manager they are unable to repair the item. Maintenance manager goes with the tech to view problem and either assists technician or checks if another technician can assist. If no one can complete the work, then the maintenance manager contacts the regional manager to explain problem and that they need to call the director of facilities and special services. The director of facilities and special services then directs the maintenance manager and regional manager on how to remedy the problem or to call a vendor. Discuss thought process and problem-solving process with maintenance staff and other back of the house staff. Prioritize time to items on property where improvement is necessary. The maintenance manager should review the PSR report on a weekly basis to ensure goals are met with suites and work orders. Review weekly work order report with their maintenance technicians and identify problems. Project sheets to be used to ensure projects stay on necessary timeline. Monthly pulls the aged vacant report for their property to see where units have been sitting and why, and works with their technicians to ensure that those units can be brought back on line. Works with their technicians to ensure that any escrow items for the maintenance side, are handled in a timely manner, and then communicated to the front of the house property manager.

Customer Service:

Trains staff to fulfill customer needs in a courteous, professional, and timely manner resulting in tenant loyalty and retention. Effectively coaches the management on monitoring of service requests.

HR:

Manages staff adherence to all company policies and procedures. Works directly with their regional manager to address areas where employees are not in compliance. Understands and complies with Federal and State landlord-tenant Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to fair housing. Reports safety hazards and works directly with the staff for compliance. Works with their regional manager on disciplinary items and write ups of all back of the house staff.

Financial Results:

Meets maintenance work order and suite prep closing benchmark and contributes to the team's ability to achieve high level tenant retention. Works with the managing director to adhere to the budgets and offers sound suggestions on expenses. Ensures budgets are being met, and if not provide reasons why to their regional manager. The Maintenance Manager position is an excellent opportunity for someone who wishes to make a difference in a progressive and family oriented organization. Competitive salary and excellent benefits including health, dental, vision, 401(k) including Safe Harbor Match, vacation, sick & personal time off, voluntary life insurance and voluntary short term disability.

EOE Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): What is your current city and zip code? Why are you qualified for this position? -Include any special certifications or licenses and employment experience. Do you have a valid driver's license and reliable car? Have you ever been convicted of a crime within the past 7 years, other than minor traffic violations? Reply YES or NO? If YES please explain. Are you interested in learning more about the free rent? What is your salary requirement (

Hint:

To be considered, do not include Open or Negotiable) ? Please explain your experience with different types of software? Please list your current employment, title and total units? How many employees have you supervised and type of positions?

Work Location:

In person