Experienced Automotive Service Manager Confidential Cleveland, OH Job Details Full-time $80,000 - $150,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Service writing Customer communication Teamwork Auto service management Inventory management software Driver's License CDK Dealership experience

Full Job Description Experienced Automotive Service Manager Location:

Cleveland Metro Area, Ohio Employment Type:

Full-Time About the Opportunity We are seeking an experienced, results-driven Service Manager to lead our luxury dealership's service department. The ideal candidate will have a strong automotive service background, proven leadership experience, and hands-on knowledge of CDK dealership management systems . This is an excellent opportunity for an experienced automotive professional who knows how to build a high-performing service team, deliver an exceptional customer experience, and drive department profitability. Key Responsibilities Lead and manage the day-to-day operations of the dealership service department. Train, coach, and develop service advisors, technicians, and support staff. Monitor department performance, productivity, profitability, and customer satisfaction. Manage workflow to maximize technician efficiency, shop capacity, and customer throughput. Utilize CDK for service department operations, repair orders, scheduling, reporting, inventory, accounting, and performance tracking. Ensure accurate and timely repair orders, estimates, inspections, and customer communications. Maintain strong relationships with customers while resolving service concerns professionally. Monitor CSI, technician productivity, hours per RO, effective labor rate, and other key performance indicators. Work closely with the General Manager, Parts Department, and dealership management. Ensure compliance with manufacturer requirements, dealership policies, safety standards, and applicable regulations. Maintain a clean, organized, and professional service operation. Identify opportunities to increase customer retention, service absorption, and overall department profitability. Qualifications 3+ years of automotive dealership service management or leadership experience preferred. Strong working knowledge of CDK dealership management software is required or highly preferred. Proven ability to lead, motivate, and hold a service team accountable. Strong understanding of dealership service department operations and financial performance. Excellent communication, customer service, and problem-solving skills. Strong organizational and time-management abilities. Ability to work effectively in a fast-paced, performance-driven dealership environment. Valid driver's license and acceptable driving record. What We're Looking For The ideal candidate is a hands-on leader and automotive professional who understands both the customer and business sides of a dealership service operation. You should be comfortable working with service metrics, coaching employees, managing customer concerns, and using CDK to keep the department operating efficiently. Why Join Us? Competitive compensation based on experience Performance-based earning potential Efficient shop with a high volume of work Leadership opportunity with a growing dealership operation Professional and team-oriented work environment Opportunity to make a direct impact on service department performance Benefits package available, including PTO & 401k If you have dealership service management experience, strong leadership skills, and solid CDK knowledge, we want to hear from you. Apply today to join our team in the Cleveland Metro area.

Pay:

$80,000.00 - $150,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Auto service management: 3 years (Preferred)

Work Location:

In person