In-Person Leadership Position Compensation:

$95,000-$185,000+ Based on Experience •Re-location assitance Avaiable •Help Lead the Next Chapter of a 33-Year Automotive Company Graham's Auto & Truck Clinic is a growing, award-winning independent automotive service organization with three locations in the greater Madison, Wisconsin area—and we are looking for an experienced leader to help us build what comes next. For more than 33 years, Graham's has built its reputation around taking care of customers, doing the right thing, and building long-term relationships with our team and the communities we serve. As we continue to grow, our goal is to preserve the family and team-oriented culture that got us here while continuing to build the structure, professionalism, accountability, training, and systems necessary to operate at a higher level. We are not trying to become a large corporate organization where people become numbers. At Graham's, your actions matter. Your decisions make a difference, your team knows who you are, and strong leaders have the opportunity to directly influence the future of the company. We are looking for an Automotive Service Director - Multi-Location Operations who will work directly with our CEO and COO to help operate, develop, and grow the organization. This is not a traditional single-store Service Director position. This is a hands-on senior leadership role with responsibility and influence across service operations, people development, sales, financial performance, training, marketing, fleet and B2B development, SOPs, quality control, customer experience, and long-term company growth. Who We Are Looking For The ideal candidate has a strong understanding of what it takes to operate a successful automotive service business and lead people at a high level. Your background may include experience as an: Automotive Service Director Fixed Operations Director Automotive General Manager Multi-Store or District Manager Service Manager Automotive Operations Manager High-performing Lead Service Advisor ready for the next level Business leader with significant management experience and a strong understanding of automotive service operations Automotive management experience is strongly preferred, but we are ultimately looking for the right leader—not simply the right previous job title. You should understand that successful automotive operations require much more than simply selling work and repairing vehicles. They require strong people, processes, accountability, financial discipline, customer service, training, marketing, quality control, and consistent execution. Leadership & Company Operations You will work in direct partnership with our CEO and COO on the daily, weekly, monthly, and long-term needs of the organization. Our leadership team meets weekly to evaluate wins and losses, review company performance, identify immediate and upcoming priorities, solve problems, develop growth strategies, and divide responsibilities among the management team. Your responsibility will not only be identifying what needs to happen—you will help make sure it actually happens.

Primary responsibilities include:

Work directly with the CEO and COO to operate, grow, and develop the company. Participate in weekly leadership meetings to review company performance, priorities, challenges, opportunities, and upcoming needs. Help establish clear expectations and accountability throughout all locations. Support store leadership, service advisors, and technicians with operational challenges. Identify problems within the organization and develop practical solutions. Maintain consistency between locations while recognizing the individual needs of each store. Ensure company facility, appearance, organization, and operational standards are maintained. Help oversee company loaner vehicle policies, procedures, maintenance, and accountability. Ensure company quality-control standards and procedures are consistently followed. People, Recruiting & Training Great operations require great people. A major part of this position will be developing our existing team while helping us find and develop future team members.

Responsibilities include:

Assist with recruiting, interviewing, hiring, onboarding, training, performance management, and, when necessary, employee separation. Help identify and develop future leaders within the organization. Work with existing employees to improve performance, communication, and accountability. Assist with weekly team meetings and ongoing employee development. Develop and improve company training standards and expectations. Work directly with service advisors on sales processes, estimating, customer communication, follow-up, and customer service. Review technician performance, productivity, needs, training opportunities, and areas for improvement. Help create an environment where expectations are clear and good employees have the tools, training, and support necessary to succeed. SOPs, Systems & Accountability As Graham's grows, creating repeatable systems and consistent standards across locations is a major priority.

Responsibilities include:

Assist in creating, improving, documenting, and implementing company Standard Operating Procedures (SOPs). Train new and existing employees on company procedures. Follow up to ensure procedures are actually being used after training. Identify areas where additional structure, documentation, or accountability is needed. Help create systems that allow the organization to continue growing without sacrificing quality or customer experience. Continually evaluate existing processes and recommend improvements. We do not want SOPs that simply sit in a binder. We want processes that are understood, trained, followed, measured, and improved. Sales, KPIs & Financial Performance This position requires someone who is comfortable understanding the numbers behind the business and turning those numbers into action.

Responsibilities include:

Establish, review, and maintain company KPI standards. Monitor location and individual performance. Review sales performance and ensure company targets and expectations are being met. Coach service advisors and managers on sales strategies and opportunities for improvement. Review company and location P&L statements. Understand the operational drivers behind profitability and identify areas requiring attention. Assist with budgeting and make recommendations as business conditions change. Forecast future sales and operational needs. Set realistic performance expectations with leadership and store teams. Help management turn financial information into actionable operational decisions. Customer Experience & Quality Control Our reputation has been built over more than three decades, and protecting that reputation is a responsibility shared by every member of our team.

Responsibilities include:

Ensure company customer-service standards are consistently being met. Review customer interactions and recorded phone calls when appropriate and provide constructive coaching and feedback. Help resolve customer-service challenges before they become larger problems. Monitor quality-control procedures and ensure vehicles are being serviced and delivered according to company standards. Identify recurring customer-experience issues and develop solutions to prevent them. Help ensure that growth never comes at the expense of taking care of the customer. Marketing & Growth Strategy This position will also participate in developing how Graham's continues to grow.

Responsibilities include:

Review company marketing plans, strategies, and performance data. Work with the CEO, COO, internal support staff, and outside partners to evaluate marketing effectiveness. Help adjust marketing strategies based on measurable results. Stay current on automotive marketing strategies, technology, and customer acquisition opportunities. Help implement new marketing initiatives throughout the organization. Identify opportunities for future company growth and expansion. Fleet & B2B Development Graham's continues to develop its commercial fleet and B2B business, and this position will play an important role in that growth.

Responsibilities include:

Maintain positive relationships with existing fleet and B2B customers. Ensure company commitments, pricing agreements, communication standards, and service expectations are being followed. Identify opportunities to strengthen and expand existing commercial relationships. Prospect for and acquire additional fleet and B2B customers. Help develop systems that allow this part of the company to grow while maintaining a high level of service. Industry Development & Continuing Education We believe leadership development never stops. This position may attend automotive industry training, management and leadership training, trade shows, peer-group meetings, conferences, and vendor or technology training. You will be expected to continue learning about changes in: Automotive service and repair Leadership and management Sales strategies Marketing Technology KPIs and financial performance Employee development Operational best practices More importantly, we want someone who can bring useful ideas back to the organization and help turn those ideas into action. This Position May Be a

Great Fit If You:

Have successfully led an automotive service department, dealership service operation, or multi-location automotive business. Understand automotive service operations from both the customer and business side. Know how to lead people without needing to micromanage them. Can hold people accountable while maintaining their respect. Understand sales and customer service. Are comfortable reviewing KPIs, budgets, and financial statements. Can identify a problem, develop a solution, and follow through. Are comfortable working directly with company ownership. Can move between strategic planning and hands-on problem solving. Understand that creating a process is only the beginning—execution and follow-through matter. Want your decisions and effort to have a visible impact on a company. Are interested in helping build an organization rather than simply maintaining one. Want to continue developing professionally and personally. This Position Is Probably Not a

Good Fit If You:

Are looking for a position where you can simply coast. Need every task or responsibility assigned to you. Avoid difficult conversations or accountability. Are uncomfortable working with numbers, budgets, KPIs, or financial performance. Believe leadership means sitting in an office and directing other people. Are satisfied with \"that's how we've always done it.\" Want a corporate environment where major decisions are made somewhere else. This position requires initiative, ownership, judgment, follow-through, and a genuine desire to make the organization better. Work Environment & Schedule This is primarily an in-person leadership position supporting our three locations in the greater Madison, Wisconsin area. You will spend time working directly within our stores and alongside our teams. The position also allows for a scheduled home-office/administrative day when appropriate for focused work involving SOP development, financial review, reporting, planning, and meetings. Weekly schedules and priorities will be coordinated with the CEO and COO based on the needs of the organization. A company vehicle will be provided for business travel between locations.

Compensation Expected compensation range:

$95,000-$175,000+ annually, based on experience, qualifications, and demonstrated ability. We are willing to increase our compensation budget for an exceptional candidate with the background and experience to make a significant impact on the organization. We are more interested in finding the right person than forcing the right person into a predetermined compensation number. Benefits Minimum of 3 weeks PTO , with additional PTO negotiable based on experience Company health insurance plan Company 401(k) Employee discounts/cost programs for personal vehicle repairs and services Company vehicle for business travel between locations Industry training and professional development opportunities Opportunity to work directly with company ownership and senior leadership Opportunity to have a meaningful role in the continued growth of the organization More Than Another Management Job We are looking for someone who sees this as more than their next job. Graham's Auto & Truck Clinic already has more than three decades of history behind it. Our goal is to respect the principles and relationships that built the company while creating the systems, leadership, professionalism, and opportunities necessary for the next stage of growth. The person who takes this position will work directly with our CEO and COO and have a meaningful voice in how the company operates and where it goes next. There will be challenges to solve. There will be systems to improve. There will be people to develop. There will be opportunities we have not discovered yet. For the right person, that is the opportunity. If you have successfully led people and automotive service operations and are looking for an opportunity to take both your career and an established automotive organization to the next level, we would like to talk with you.

More About Us https:

//youtu.be/FgxRVp7QCDw?si=MeraOGGOxUj4we3

L Pay:

$95,000.00 - $185,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule

Work Location:

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