Benefits:

Employee discounts Flexible schedule Free food & snacks Health insurance Paid time off About the

Role:

Fin & Crab is looking for a driven and experienced Service Manager to lead our team in Charleston, SC. This is an exciting opportunity to take ownership of service operations, inspire a talented crew, and deliver an exceptional customer experience every day. If you thrive in a fast-paced environment and love building high-performing teams, we want to hear from you!

Responsibilities:

Oversee daily service department operations to ensure efficiency, quality, and customer satisfaction Lead, coach, and develop service team members to meet and exceed performance goals Manage service scheduling, workflow, and resource allocation Handle escalated customer concerns and resolve issues promptly and professionally Maintain compliance with company policies, safety standards, and industry regulations Collaborate with other departments to ensure seamless operations and communication

Requirements:

Proven experience in a service management or supervisory role Strong leadership skills with the ability to motivate and develop a team Excellent customer service and conflict resolution abilities Solid organizational and time management skills Proficiency with service management software or scheduling tools Strong communication skills, both verbal and written Ability to work in a fast-paced, hands-on environment