Automotive Service Manager Car Town Kia - Florence, SC Car Town Kia of Florence, SC is seeking an experienced and customer-focused Service Manager to lead our growing Kia Service Department. This is an exciting opportunity for a proven service leader who is passionate about operational excellence, team development, and delivering an exceptional customer experience. About Car Town Kia At Car Town Kia, our mission is simple: to provide drivers throughout Florence and the Pee Dee region with exceptional vehicles, outstanding customer service, and a dealership experience built on trust. We proudly serve customers from Florence, Hartsville, Darlington, Sumter, Myrtle Beach, and beyond, offering a full lineup of innovative Kia vehicles and a trusted, high-performing service department. Position Overview The Service Manager will oversee all daily operations of the service department, ensuring efficiency, profitability, and top-tier customer satisfaction. This leader will be responsible for managing staff, improving processes, maintaining Kia standards, and driving a service culture that puts the customer first. Key Responsibilities Lead, coach, and develop service advisors, technicians, and support staff Oversee day-to-day service department operations, workflow, and scheduling Ensure exceptional customer satisfaction and resolve escalated service concerns Monitor KPIs including CSI, throughput, productivity, profitability, and retention Maintain compliance with Kia factory standards and warranty guidelines Partner with Parts, Sales, and Management teams to support overall dealership success Drive efficiency, accountability, and a positive team culture Qualifications Previous automotive Service Manager or Assistant Service Manager experience required Strong leadership, communication, and problem-solving skills Proven ability to drive performance, customer satisfaction, and team engagement Working knowledge of dealership service operations, KPIs, and service technologies Kia experience is a plus, but not required What We Offer Competitive compensation package with performance-based incentives Supportive ownership and leadership team Growth and advancement opportunities within a successful dealership State-of-the-art facility and tools A culture built on trust, teamwork, and customer-first service Join Our Team If you're a results-driven Service Manager looking to make an impact at a respected Kia dealership, we'd love to hear from you. Join Car Town Kia and help us continue delivering outstanding service experiences to our customers and community. Apply today to take the next step in your automotive leadership career.

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person