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Gallatin Ford

Automotive Service and Customer Care Manager - Dealership Experience REQUIRED

Pay: $105,000/yr

Posted: 6 weeks ago

Location: Gallatin, TN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/20/2026

Career Insights for Automotive Service Manager

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Based on Tennessee data

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What they do

An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.

$72,379 / year median in Tennessee

+13% projected growth

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Job Description

Service & Customer Care Manager -

Gallatin Ford Nashville, TN Area Compensation:

$80-130k/annually Are you an experienced automotive professional seeking a leadership role in a dynamic, quickly growing environment? This is a rare opportunity to join our leadership team at Gallatin Ford! As we continue to grow, we are looking for an experienced Service Lane Manager to oversee and optimize daily operations, ensuring exceptional customer service and efficient workflow.

Key Responsibilities:

Lead and manage the service advisor team to deliver top-tier customer experiences. Oversee the flow of vehicles through the service process, ensuring timely and quality service. Implement strategies to maximize department profitability and efficiency. Maintain high standards of customer satisfaction and promptly address any service-related issues. Collaborate with other departments to ensure seamless operations and communication.

Required Qualifications:

Proven experience in a service management role within a high-volume dealership. Strong leadership and team management skills. Excellent customer service and communication abilities. Ability to analyze data and implement effective strategies for improvement. Familiarity with dealership management systems and processes.

Compensation & Benefits:

Competitive salary ranging from $80,000 to $130,000 annually, commensurate with experience. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional development and career advancement within the organization. Why Join Us? This is a unique opportunity to be part of a thriving dealership that values excellence, customer satisfaction, and employee growth. If you're ready to take your career to the next level and make a significant impact, we invite you to apply.

Application Process:

To maintain confidentiality, please submit your resume and a brief cover letter outlining your experience and interest in this role. Qualified candidates will be contacted directly for further discussions.

Pay:

$80,000.00 - $130,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person