Service Manager 4 Horn Industrial Hutto, TX Job Details Full-time 19 hours ago Qualifications Employee relationship building High school diploma or GED Driver's License Computer skills Industrial equipment Full Job Description

JOB TITLE

SERVICE

MANAGER PRIMARY FUNCTION

Oversee day-to-day operations of the Service Department, including scheduling and distribution of work for technicians and yard team, utilizing company systems and other tools to manage / generate work orders. Work closely with personnel and Branch Manager to provide quality service in a timely manner for both customer and company.

EDUCATION & SKILLS REQUIRED

High School diploma required, Bachelor's degree in a related field preferred Requires a minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with preferably at least 2 years of management experience Must have a valid Driver's License and be able to travel as necessary Must have solid computer skills (RentalMan experience is a plus) Must be able to work independently and within a team to prioritize and accomplish deadlines Must have excellent problem-solving skills, organized, and be detail oriented Must have the ability to multi-task and work on many different projects

PRIMARY DUTIES

Manages the service employees and/or service operations in the coordinating of all rental equipment / tools' (and rental equipment accessories) inventory and services Maintain professional and ethical business relationships with all customers and employees following established company policies and procedures Act as a liaison between Branch and corporate departments, i.e., Safety and Human Resources, to ensure compliance needs are met such as EEO, FLSA, OSHA, etc. within department Manages the retention and hiring of Branch service department staff, including: Interviewing, hiring, training, performance appraising, and disciplining Branch employees Develop and monitor performance standards and measurements for employees and job flows to improve effectiveness and efficiency Oversee professional, safety, and technical development needs of department employees Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians Responsible for all warranty service insuring fair treatment of the customer and the company Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping Performs other tasks and duties as assigned by Management