Automotive Service Writer/Manager Ric Henry Auto Service San Angelo, TX Job Details Full-time From $50,000 a year 20 hours ago Qualifications Customer communication

Full Job Description Job Details:

Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization.

Service advising:

Reviewing inspections and repair recommendations and helping customers make informed decisions.

Shop workflow:

Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently.

Technician management:

Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues.

Quality control:

Ensuring repairs are performed correctly and vehicles are properly inspected before delivery. Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count.

Parts coordination:

Working with parts suppliers to ensure the correct parts arrive on time.

Financial performance:

Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators.

Employee leadership:

Hiring, training, coaching, and holding employees accountable.

Customer retention:

Building trust and creating an experience that brings customers back and generates referrals. Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements.