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Ric Henry Auto Service

Automotive Service Writer/Manager

Career Insights for Automotive Service Manager

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What they do

An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.

$69,964 / year median in Texas

+13% projected growth

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Job Description

Automotive Service Writer/Manager Ric Henry Auto Service San Angelo, TX Job Details Full-time From $50,000 a year 20 hours ago Qualifications Customer communication
Full Job Description Job Details:
Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization.
Service advising:
Reviewing inspections and repair recommendations and helping customers make informed decisions.
Shop workflow:
Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently.
Technician management:
Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues.
Quality control:
Ensuring repairs are performed correctly and vehicles are properly inspected before delivery. Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count.
Parts coordination:
Working with parts suppliers to ensure the correct parts arrive on time.
Financial performance:
Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators.
Employee leadership:
Hiring, training, coaching, and holding employees accountable.
Customer retention:
Building trust and creating an experience that brings customers back and generates referrals. Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements.