We are a large, premier dealer group in the Mid-Atlantic region seeking a high-caliber Service Director to lead our high-volume service department. Strong, visionary leadership is essential for this role, as you will be responsible for inspiring a large team, driving operational excellence, and steering the department toward maximum growth and efficiency. Key Responsibilities Lead the

Team:

Hire, train, and mentor service advisors, technicians, and support staff.

Drive Profitability:

Meet or exceed monthly and annual department sales and gross profit goals.

Manage Operations:

Oversee repair order flow, shop efficiency, and safety standards.

Ensure Customer Satisfaction:

Resolve customer complaints quickly and maintain high CSI (Customer Satisfaction Index) scores.

Control Expenses:

Monitor warranty claims, parts usage, and department operating costs.

Qualifications and Requirements Experience:

Minimum 3-5 years of automotive service management experience (Service Manager or Director).

Skills:

Strong leadership, communication, and conflict-resolution abilities.

Technical Knowledge:

Deep understanding of automotive repair operations and warranty procedures.

Software:

High proficiency with Reynolds & Reynolds (ERA/Ignite) dealership management systems .

License:

Valid driver's license with a clean driving record. Benefits Medical, dental, and vision insurance 401(k) retirement plan with company match Paid time off (PTO) and paid holidays Ongoing professional training and career growth

Pay:

$120,000.00 - $140,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance

Work Location:

In person