Service Manager Posted on December 5, 2025 by JMJ Phillip We are seeking a Service Manager who will oversee service operations, ensure customer satisfaction, and lead a team to deliver high-quality support and maintenance services. This role focuses on operational excellence, process improvement, and team leadership. Position Responsibilities Service Operations Management Oversee day-to-day service activities, ensuring efficiency and adherence to service standards. Develop, implement, and monitor service processes and procedures. Manage service schedules, resources, and budgets to meet operational goals. Team Leadership & Development Lead, mentor, and coach service staff to ensure high performance and professional growth. Conduct performance evaluations and support employee development initiatives. Promote a culture of accountability, collaboration, and continuous improvement. Customer Relationship Management Serve as the primary point of contact for key clients regarding service delivery. Address customer inquiries, concerns, and escalations in a timely manner. Foster strong customer relationships to ensure satisfaction and repeat business. Quality Assurance & Compliance Monitor service quality, ensuring compliance with company policies and industry standards. Identify areas for process improvements and implement corrective actions. Maintain accurate service records, reports, and documentation. Reporting & Continuous Improvement Prepare regular operational reports for senior management. Analyze service performance metrics and recommend improvements. Support strategic initiatives to enhance service efficiency and customer experience. Prerequisites Education Bachelor's degree in Business, Engineering, or a related field preferred. Experience 3+ years of experience in service management or a related operational leadership role. Proven experience in leading teams and managing service operations. Familiarity with service processes, quality standards, and customer relationship management. Technical Skills Strong organizational, analytical, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency with service management tools and software. Other Requirements Ability to manage multiple priorities and meet deadlines. Strong leadership and team-building capabilities. Willingness to occasionally travel to service locations or client sites. Certifications (Preferred, but Not Required) ITIL Foundation or related service management certification PMP or project management certification Leadership or management development programs What the Role Offers Opportunity to lead a dynamic service team and influence service operations. Competitive compensation range of $70,000-$105,000. Professional development opportunities and exposure to operational leadership. Collaborative work environment focused on quality, efficiency, and customer satisfaction. Why South Boston? South Boston offers access to a skilled workforce, proximity to regional industry partners, and a balanced urban-coastal lifestyle that supports both professional and personal growth. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.

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