HVAC Service Manager Residential & Commercial Service Division | 12-16 Technician Team Position Summary The HVAC Service Manager is a senior operational leader responsible for the full performance of a 12-technician residential and commercial HVAC service team generating $4 million in annual revenue. This role owns the day-to-day dispatching, technician development, customer experience, revenue growth, and profitability of the service department. The ideal candidate is a hands-on leader with deep technical HVAC knowledge, proven business acumen, and the ability to develop and retain top field talent. Compensation Overview Base Salary Range $85,000 - $105,000 per year Total Comp Potential $110,000 - $130,000+ (base + all incentives) Benefits Health/Dental/Vision, 401(k) with company match, phone, paid vacation/PTO Core Responsibilities Operations & Dispatch Oversee daily dispatching and scheduling of 12-16 technicians across residential and commercial accounts Oversee and manage all duct cleaning and plumbing service schedule Ensure optimal routing to maximize billable hours and minimize drive time Maintain on-call rotation and emergency response protocols Monitor job progress in real time using field service management software (e.g., ServiceTitan) Revenue & Financial Management Own the service department P&L, including labor costs, materials, and overhead Drive revenue growth through service agreement sales, upsells, and commercial contract renewals Set, monitor, and report on department KPIs weekly and monthly Collaborate with ownership on budgeting, forecasting, and pricing strategy Team Leadership & Development Recruit, hire, onboard, and retain top HVAC technician talent Conduct performance reviews, set individual goals, and build career development plans for each technician Lead weekly team meetings and regular 1-on-1 check-ins Facilitate or coordinate ongoing technical training and manufacturer certifications Address performance issues promptly and document corrective actions as needed Customer Experience Serve as the escalation point for customer complaints and complex service issues Maintain and grow the residential and commercial service agreement portfolio Monitor Google reviews and CSAT scores; implement corrective actions as needed Build and maintain relationships with key commercial accounts Safety & Compliance Enforce all safety protocols, OSHA regulations, and company safety policies Ensure technician compliance with EPA 608 requirements and refrigerant tracking Conduct regular safety meetings and vehicle/equipment inspections Oversee fleet management, tool inventories, and parts/van stock programs Qualifications & Requirements Required 5+ years of HVAC field experience (residential and/or commercial) 2+ years in a supervisory or management role in HVAC or field service EPA 608 Universal Certification Demonstrated ability to manage revenue of $4M+ in a service environment Proficiency with field service software (Service Titan, Success ware, or equivalent) Strong communication, leadership, and conflict-resolution skills Valid driver's license with clean driving record Preferred NATE Certification (one or more specialties) Experience managing both residential and commercial service teams Background in service agreement / maintenance plan development Associate or bachelor's degree in business, HVAC Technology, or related field Experience with performance-based pay and incentive program design Key Performance Indicators (KPIs) The Service Manager will be evaluated quarterly and annually against the following KPIs. Incentive compensation is directly tied to performance against these metrics. KPI Target Measurement Period Revenue Growth 10% YoY growth toward $7 M Quarterly / Annual Technician Utilization Rate 85% billable hours Monthly First-Time Fix Rate 80% Monthly Customer Satisfaction (CSAT) 4.5 / 5.0 Per Job / Monthly Callback / Rework Rate 3% Monthly Accounts Receivable (DSO) 30 days Monthly Gross Margin on Service 55% Monthly Service Agreement Renewal Rate 85% Annual Employee Retention Rate 90% (technicians) Annual Average Ticket >$500.00 Monthly Incentive & Bonus Structure In addition to base salary, the Service Manager is eligible for the following performance-based incentives. Incentives are reviewed annually and adjusted based on company growth targets. May be modified per department needs. Incentive Component Amount / Rate Notes Base Salary $85,000 - $105,000 Fixed annual compensation Revenue Bonus 1.5% of revenue above $4M target Paid annually Gross Margin Bonus $5,000 per 1% margin improvement above 55% Paid semi-annually CSAT Bonus Up to $4,000 / year 4.7 avg = full bonus Safety / Zero Incidents $2,500 annual bonus Year-end Total Incentive Potential Up to $18,000-$28,000+

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All incentive payouts are subject to the company meeting minimum gross margin thresholds. Bonuses for partially achieved goals may be prorated at management's discretion. Reporting Structure & Work Environment Reports directly to: General Manager / Owner Direct reports: 12-16 HVAC Technicians (residential & commercial) Works closely with:

Dispatch, Sales, Install Manager, Accounting Schedule:

Monday-Friday, standard business hours with on-call availability for emergencies and after-hours escalations Physical requirements: Occasional field visits; must be able to access residential and light commercial HVAC equipment