DU POSTE

: En tant qu'employé(e) d'Abbey Resort, vous aurez l'occasion de faire partie d'une équipe extraordinaire dans un complexe hôtelier complet situé sur les magnifiques rives du lac de Genève. Nous cherchons à embaucher des individus prêts à faire la différence et engagés à dépasser les attentes de chaque client en créant véritablement des souvenirs durables, en maintenant une attitude positive et en fournissant un service exceptionnel à chaque fois.

FONCTION DE BASE

: Le/la Coordinateur(trice) de l'Entretien des Chambres agit comme médiateur entre la Réception, les Ventes et la Planification des Conférences concernant toutes les réservations de groupes et les conventions. Représenter le Département de l'Entretien des Chambres lors des interactions avec les clients et lors de la participation aux réunions de la propriété. Ce poste travaille en étroite collaboration avec le Directeur des Chambres, le Gestionnaire des Opérations des Chambres et les Gestionnaires de l'Entretien des Chambres. Le/la Coordinateur(trice) de l'Entretien des Chambres agit comme principal point de contact dans les Opérations de l'Entretien des Chambres. Ce rôle assigne les chambres aux Préposé(e)s aux Chambres, dépêche les Valets de Chambre et les Courriers, effectue les tâches administratives assignées, et soutient l'efficacité générale quotidienne des Opérations de l'Entretien des Chambres. Ils doivent également connaître le système informatique HOST, HotSOS/REX, Hotel Effectiveness et les systèmes informatiques de bureau de base. À tout moment, le/la Coordinateur(trice) de l'Entretien des Chambres est censé(e) être attentif(ve) aux besoins de nos Clients, les mettant à l'aise, les faisant sentir importants et assurant que tous leurs besoins de réservation seront satisfaits.

QUALIFICATIONS

: É

DUCATION, CONNAISSANCES, FORMATION ET EXP

ÉRIENCE

PROFESSIONNELLE

Diplôme d'études secondaires ou équivalent. Une année d'expérience en Entretien des Chambres ou dans d'autres départements des opérations des chambres, expérience préférée. Bien versé(e) dans les programmes Microsoft Office, notamment Outlook, Word et Excel. Connaissance des Programmes Informatiques de Base, expérience antérieure avec Springer-Miller/HOST et HotSOS/Rex préférée. Ce rôle a un contact direct avec les employés et les clients et, en tant que tel, de bonnes compétences en communication sont une nécessité. La maîtrise de l'anglais est requise pour ce poste. Bilingue en espagnol préféré.

FONCTIONS ESSENTIELLES

: Communiquer les demandes des clients aux membres de l'équipe via HotSOS pour assurer la satisfaction des clients. Surveiller HotSOS pour l'exécution en temps opportun de toutes les demandes des clients et des demandes non liées aux clients. Surveiller Hotsos/REX pour s'assurer que les préposé(e)s aux chambres et les superviseurs transforment les chambres en statut propre en temps opportun. Signaler le rythme de l'équipe périodiquement aux Gestionnaires de l'Entretien des Chambres. Redéployer le personnel selon les besoins pour aider au nettoyage en temps opportun des chambres. Surveiller les chambres hors service et coordonner avec l'Ingénierie sur les dates de retour. Prioriser les chambres qui sont en attente du système HOST dans HotSOS/REX. Organiser le bureau de l'Entretien des Chambres, s'assurer que les fichiers sont à jour, faire des photocopies, du traitement de texte et d'autres tâches administratives. Maintenir l'inventaire des clés et des appareils cellulaires pour s'assurer que toutes les clés de section/clés maîtresses sont comptabilisées ; toute clé manquante doit être signalée immédiatement au Gestionnaire de l'Entretien des Chambres et au Gestionnaire des Opérations des Chambres. Aider au déploiement de l'équipe de l'Entretien des Chambres le matin en distribuant les clés, les appareils et les assignations des valets de chambre. Maintenir le site Web des objets trouvés, y compris l'entrée d'inventaire, la réponse aux demandes des clients, l'expédition d'articles au client. Exécuter le rapport des arrivées détaillées et s'assurer que toute demande de l'entretien des chambres est entrée dans HotSOS ou placée sur le tableau des préposé(e)s aux chambres comme note. Saisie de données des heures de contrat, des nettoyages de départ, des nettoyages de séjour et des DNDs dans Hotel Effectiveness. La capacité de participer aux réunions régulières du personnel pour tenir les employés informés des politiques de l'hôtel et des changements et des moyens d'augmenter la satisfaction des clients et les normes de service. Examiner les niveaux de personnel pour les 3 prochains jours et informer les Gestionnaires de l'Entretien des Chambres de tout changement de personnel nécessaire.

FONCTIONS MARGINALES

: Tenu(e) d'effectuer d'autres tâches et responsabilités assignées. Parfois aider en tant que Superviseur(se) de l'Entretien des Chambres, Préposé(e) aux Chambres, ou Valet(te) de Chambre Les heures prévues peuvent varier selon les besoins de l'entreprise et peuvent ou non inclure les jours fériés, les fins de semaine, les différents quarts de travail, les heures supplémentaires ou les heures réduites.

ENVIRONNEMENT

: Cadre de bureau intérieur avec un bureau, des classeurs, des ordinateurs et des téléphones et avec des lumières fluorescentes brillantes au plafond. Ventilation confortable avec peu de circulation d'air. Nous sommes un Employeur Offrant l'Égalité des

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