System Monitoring and Maintenance:

Oversee the performance of transcritical CO₂ refrigeration systems, ensuring optimal operation and promptly addressing any issues.

Customer Support and Troubleshooting:

Collaborate with customers and end-users to diagnose and resolve system malfunctions, providing clear guidance and solutions.

Warranty and Parts Management:

Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.

Technical Documentation:

Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.

Communication:

Engage with customers via email and other communication channels to provide updates, technical information, and support. What we look for

Required Education:

Associates Degree 3+ years of experience with refrigeration systems Understanding of refrigeration principles and experience with control systems. Up to 25% domestic travel US Citizen and/or Permanent Resident

HIRING HOURLY RANGE

$70,000 - $85,000 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . 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