Description:

HVAC Service Manager | $140K-$160K | Hybrid East Weymouth, MA | Full-Time | Hybrid Leadership Role Yanny Almanzar Senior Recruiter |

Heartline Staffing Call or Text:

929-523-6975

Email:

Yanny@heartlinestaffing.com Prefer a confidential conversation instead of applying? Call or text Yanny directly at 929-523-6975 . Heartline Staffing is recruiting an HVAC Service Manager for a full-time leadership opportunity in East Weymouth, Massachusetts. This is a department-management position responsible for commercial HVAC service operations, technician leadership, client relationships, service delivery, and departmental financial performance.

IMPORTANT

This is a leadership role, not a field-service technician position. The HVAC Service Manager is not assigned service calls and is not dispatched to routine service work.

WORK ARRANGEMENT

Three days in the office One day in the field for ride-alongs, site walks, customer visits, and quality audits One day working from home Leadership on-call rotation approximately one week out of every five

COMPENSATION

$140,000-$160,000 annual base salary range Quarterly performance bonus tied to service department results Annual bonus tied to company profitability Growth bonus tied to service department expansion

POSITION OVERVIEW

Lead the commercial HVAC service technician group and overall service-delivery function. Direct technician scheduling, dispatch priorities, emergency service response, and workflow management. Manage departmental financial performance, including budget, labor utilization, gross margin, job costing, pricing, invoicing, and service KPIs. Serve as the senior technical resource for technicians and customers on complex commercial HVAC systems. Lead hiring, coaching, performance management, training, certification progression, and apprentice development. Maintain strong commercial client relationships and resolve escalated customer concerns. Ensure service operations meet company safety, quality, responsiveness, and profitability standards.

KEY RESPONSIBILITIES

Supervise, train, mentor, and develop commercial HVAC technicians and apprentices. Direct technician assignments based on capability, service priority, and customer needs. Coordinate technician scheduling, emergency repairs, equipment readiness, fleet condition, truck stock, and vendor needs. Conduct employee performance evaluations and support ongoing training and career development. Lead technician and apprentice hiring, including screening, interviewing, and final selection. Manage the apprentice development track and support license and certification progression. Review and approve estimates, proposals, and service agreements above established thresholds. Participate in customer meetings, walkthroughs, and contract discussions. Identify at-risk client accounts and lead corrective action. Manage department budget, labor utilization, gross margin, job costing, pricing accuracy, invoicing, and billing workflows. Monitor parts spend, truck stock, overtime, and subcontractor usage. Generate and analyze service KPIs and operational reports. Ensure compliance with OSHA, EPA, Massachusetts regulatory requirements, and company safety policies. Provide advanced troubleshooting direction for complex commercial HVAC systems. Lead root-cause analysis for repeat failures and oversee callback resolution. Review major system startups and commissioning for quality and completeness.

TECHNICAL SCOPE

The service team works across commercial HVAC equipment including: Packaged rooftop units Split and ductless systems VRF and VRV systems Air-cooled and water-cooled chillers Cooling towers Boilers and hydronic systems Pumps and heat exchangers Air-handling units Makeup air and ventilation systems Electrical troubleshooting and control circuits VFD applications Gas-fired equipment and combustion analysis Light commercial refrigeration

Requirements:

Requirements High school diploma or

GED REQUIRED EPA

Section 608 certification

REQUIRED

8 or more years of commercial HVAC service experience

REQUIRED

Minimum 4 years of management experience directly responsible for a technician group

REQUIRED

Demonstrated ownership of a department or branch

P&L REQUIRED

Strong commercial HVAC diagnostics and troubleshooting background

REQUIRED

Valid driver's license with a clean driving record

REQUIRED

Experience with dispatching, CRM, and field-service platforms

REQUIRED

Preferred Associate degree, HVACR trade-school completion, or business coursework Massachusetts Refrigeration Technician license Massachusetts gas-fitting license OSHA 30 certification NATE certification Manufacturer-specific training BuildOps experience Jonas experience Experience integrating technicians following an acquisition or merger Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Yanny directly at 929-523-6975 .