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Arkhya Tech. Inc.
Field Services Technician II
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Job Description
Field Services Technician II Duarte, CA / Irvine, CA Contract - 12+ Months Job Responsibilities for Field Services Technician II Core responsibilities:
- Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
- Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
- Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
- Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
- Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
Level expectations:
- Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.
Skills/Experience:
- Systems analysis, ITSM, endpoint management, requirements gathering, documentation, customer service, analytical problem solving, and Windows/Microsoft endpoint technologies.