Technician TKC Holdings, Inc. life insurance, vision insurance, paid time off, tuition reimbursement, 401(k), retirement plan United States, Colorado, Castle Rock 4000 Justice Way (Show on map) Sep 22, 2026

Wage Rate $22.00-25.00/hour

Overview TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. About This Position The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items. Essential Functions, Duties and Responsibilities Track and manage inmate inquiries (grievances), complaints and responses

Add and maintain PIN Number Investigations

Assist facility investigative personnel with reporting needs & tasks

Coordinate planned site visits and materials delivery through facility security

Report generation to meet facility requirements

Report generation assistance and limited training to new facility personnel

Provide weekly update of phone system status, repairs made, open items

Repair or replace broken telephone sets

Assist technical support with system troubleshooting

Complete RMA forms and track/ship tablets for replacement

Use the software to troubleshoot and provide reports when needed

Retrieve defective tablet/s and distribute spare equipment as needed

Create trouble tickets and track repair/equipment requests

Research and respond to complaints in established timelines so that problems are resolved in a timely manner

Maintain ongoing tablet/onsite equipment inventory

Must work (5) days a week, (8) hours a day inside correctional facility

Other duties as assigned What You'll Need High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Customer service experience.

3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.

Position can require overtime, non-standard schedules and evening or night shifts. Benefits We care about our employees and offer benefits that support your health, finances, and career growth. Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company Match

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108 Work Location On-Site