Job Description Warranty Technician Reports to:

Warranty Manager Objectives:

Provide efficient customer service to all homeowners during the warranty period after closing.

Responsibilities:

• Primary contact on all issues for homeowners
• Understand Homeowner Warranty Handbook
• Provide information to homeowners about their homes and warranty coverage
• Complete Homeowner warranty list
• Assist with all emergencies and support
• Punch out work on minor jobs
• Meet with homeowners when there is a problem and troubleshoot
• Interact with construction department to resolve any repetitive plan problems
• Maintain all homeowner files with information on regular warranty lists and any problems that have occurred
• Assign work orders to sub-contractors and follow up with homeowners
• Process invoices for cost associated with warranty for repair and materials
• Work completely within the safety and scope expectations of the company
• Supervise and schedule subcontractor technician(s)

Job Type:

Full-time Work Location:

In person