Overview This position refurbishes, repairs, and maintains IT equipment, devices, testing equipment and other electronic equipment as requested.

Duties/Responsibilities:

• Troubleshoots, diagnose, refurbishes, resolves and closes equipment issues.
• Performs routine safety checks, calibrations, and preventative maintenance on IT equipment and support systems.
• Demonstrates understanding of service policies and procedures, continuously develops depth and breadth of technical competencies.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
• Performs service work and preventive maintenance of medical, device, testing and other electronic equipment.
• Refurbishes and Repairs equipment as needed including failure assessment, parts orders.
• Resolves issues pertaining to medical, device, testing and other electronic equipment and works with customers to ensure medical equipment and technology is working within specifications.
• Accurately documents and keeps detailed records of all work-related activities.
• Provides all other support as requested by the manager.
• Works and interacts with current and prospective clients, other employees, sales representatives, vendors, medical personnel.
• Stays abreast of changes in IT equipment technology.
• Actively works to gain more knowledge and experience.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Knowledge of warehouse operations and protocol
• Knowledge of computer electronics and components
• Ability to understand verbal and written instructions
• Ability to provide excellent customer service to clients and coworkers
• Ability to utilize computer, programs, and emails

Education and Experience:

• 2 + years of hands-on experience performing device, testing and other electronics repair and maintenance
• Broad experience with general IT devices, test equipment, and hand tools
• Broad experience operating electronic and specialized test equipment; troubleshooting equipment faults, and performing quality assurance testing on a variety of IT equipment
• General mechanical and electrical knowledge
• Excellent organizational skills and ability to work with limited supervision.
• Ability to communicate effectively with various levels of employees as well as customers both verbally and in writing.
• Proficiency with computers to include MS Word, Excel, Outlook and ability to learn new software
• Ability to perform general arithmetic
• Ability to perform duties with a high level of judgment, discretion, and confidentiality
• Working towards applicable industry certification
• Demonstrated ability to perform duties as assigned

Physical Requirements:

• The noise level in the work environment is usually moderate
• May be frequently exposed to fumes or airborne particles, outdoor weather conditions, extreme cold (non-weather), and extreme heat (non-weather).
• Regularly required to stand, sit, walk, use hands, reach with hands and arms.
• Lift and/or move up to 551bs.

Pay:

$20.19 - $25.96 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person