JOB DESCRIPTION

Renewal by Andersen has an exciting opportunity for a Field Service Technician II to join our team in our South Chicago location. The Field Service Technician will provide superior customer service by performing repairs and maintenance services on Renewal by Andersen products.

Responsibilities:

Service and repair previously installed Renewal by Andersen products. Analyzes customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner. Keep team member informed as needed of customer interactions and actions taken to resolve service issues. Coach, train and mentor Service Techs. Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs. Provide Signature Service to homeowners and peers. Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors. Other duties as assigned by supervisor.

Qualifications:

High school degree and valid driver's license with clean driving record. Ability to service and repair previously installed windows & doors. Ability to dismantle and reassemble windows, door components, window coverings, and hardware. Demonstrated analytical problem solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels. Ability to train others on technical application and product requirements 2 or more years of window installation experience preferred.

CULTURE AND BENEFITS

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future.

Our benefits include:

401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing

• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs)
• , Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave

Career Growth Planning & Nationwide Career Opportunities Job Type:

Full-time Pay:

$24.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off

Work Location:

On the road