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Job Description
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~ The major function of this position is: Evaluate damaged sunglasses to determine warranty coverage or available repair options in accordance with Maui Jim product standards. Perform physical repair, including alignment and cleaning of damaged sunglasses.
$18.00/ hour The primary responsibilities and duties of this position are: Inspect and evaluate returned damaged sunglasses to determine repair options, including determining warranty coverage, as applicable Document condition of received damaged sunglasses and all parts and charges required for repair completion accurately into the ERP system Perform physical repair of sunglasses, including alignment and cleaning, with proper packaging according to department standards Maintain department standards for quantity and quality of production output Perform all other work-related duties as requested or required. Desired Qualifications As a guide, indicated below is the preferred education and experience for this position: High school graduate with 1-3 years customer service experience. Technical or repair background. In lieu of education, the following equivalent experience is preferred: 4-5 years customer service experience. Listed below are the particular skills preferred for this position: Attention to detail. Good hand-eye coordination. Typing - 40 w.p.m. Strong customer service skills.
Special Physical Requirements:
Ability to communicate in a variety of business settings. Ability to utilize a PC. Ability to utilize a variety of frames repair tools. Ability to lift 10lbs Ability to work on a computer terminal. Ability to move around throughout the department between repairs to retrieve parts and send completed repairs down for shipment
Work Shift:
Special Language Requirement (If Applicable): Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.
Benefits Included:
Low Insurance Premiums on Medical, Dental, and Vision Flexible Spending Accounts Health Savings Accounts (with Company Match) Short Term and Long-Term Disability Voluntary Critical Illness, and Accident Coverages Tuition Reimbursement Paid Paternity and Maternity Leave Paid Time Off Paid Holidays Company Paid Life AD&D Insurance Voluntary Life & AD&D Insurance 401K Match Paid Bereavement Employee Assistance Program The benefits listed above apply to U.S. roles and may vary by state or country. Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements. At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you've never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity. Maui Jim is proud to be an equal opportunity workplace. Individuals seeking employment at Maui Jim are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. See also Maui Jim's EEO Policy and EEO is the law. Following applicable Fair Chance laws, Maui Jim will consider for employment qualified applicants with arrest and conviction records. Maui Jim is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at hr.us@mauijim.com. To review our data use practices, visit our Privacy Policy.
