The Service Technician is responsible for high quality and effective repair of equipment. Provides excellent customer service, maintains professionalism, and ensures detailed records are accurate and up to date.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

Service, repair, assembly and recondition equipment as assigned. Diagnose basic problems and determine what repairs are required with assistance as needed. Research, identify, and order correct parts required to perform repairs using electronic parts manuals. Perform any inspections as required. Maintain complete and detailed working records. Maintain and care for all shop tools, machines, and equipment. Suggest any additional repairs needed to Service Manager Help maintain cleanliness, neatness, and safety of your work area. Update Service Admin via Modern, spreadsheet and verbal communication of equipment repair status. Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in Employee Handbook Measure of success determined by established company guidelines, including but not limited to repairs completed, ability to complete repairs, time required to complete repairs, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback.

KNOWLEDGE, SKILLS, AND ABILITIES

Must be committed to and take a pro-active approach to our Company Mission, Vision, and Values Strong PC proficiency with MS Windows and MS Office Suite, CDK a plus Demonstrated experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing, and calibration. Owns and maintains personal tools and toolbox required. Ability to safely operate industrial equipment; including forklift, overhead hoist, etc. Mechanical/technical aptitude with excellent problem-solving skills and attention to detail Strong current electronic diagnosing capabilities Good working knowledge of equipment operations and mechanical functions Demonstrated safe work habits. High degree of customer service to both internal and external customers Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers, and manufacturer's employees. Ability to conduct yourself in a professional, ethical, and reliable manner with minimal supervision. Strong verbal and written communication skills in order to communicate professionally, respectfully, and honestly at all times. Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time. Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly. Ability to withstand moderate to high noise level in working environment regularly. Regular attendance is required. Must be able to work overtime and/or weekends as needed. Bilingual a plus

QUALIFICATIONS

Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 1 year of technician experience in heavy equipment or industrial equipment industry; or equivalent combination of education and experience required. Must have a valid unrestricted Driver's License and ability to maintain one throughout employment. Background check, pre-employment drug testing, and clean driving record required. About Pinnacle The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to find the perfect match. We're not just filling a seat, we're building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 list of fastest growing private companies in the U.S. three straight years (2023-2025). With headquarters centrally located in Kansas City, Pinnacle currently builds futures in eight states across the

U.S. EOE

: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. PES123