PLEASE NOTE WE WILL REJECT ANY CANDIDATE THAT IS NOT WITHIN 30-40

Minute from Pittsfield Massachusetts!

Job Title:

IT Service Technician (MSP)

Location:

On-Site Employment Type:

Full-time

Reports to: Service Desk Manager / Technical Services Manager Role Overview We are seeking a skilled and customer-focused IT Service Technician to join our Managed Service Provider (MSP) team. In this role, you will handle escalated support issues, provide advanced troubleshooting, and help maintain stable, secure IT environments for a diverse range of clients. Key Responsibilities Provide technical support for desktops, laptops, servers, networks, and cloud services Troubleshoot and support Windows and macOS environments Manage and support Microsoft 365 (Exchange, SharePoint, Teams, Azure AD) Assist with basic server administration (Active Directory, Group Policy, file servers) Support networking fundamentals (firewalls, switches, VPNs, Wi-Fi) Perform remote and on-site support as required Document troubleshooting steps, resolutions, and system configurations clearly Identify recurring issues and recommend long-term solutions or improvements Assist with on-boarding/off-boarding users and device deployments Maintain a strong focus on security, best practices and client data protection Preferred Skills & Experience 2-4 years of experience in an IT support role, preferably within an MSP Strong knowledge of Windows 11 and Windows Server environments Experience supporting Microsoft 365 and Azure AD Solid understanding of TCP/IP, DNS, DHCP, and basic routing Experience with RMM and ticketing systems Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to manage multiple tickets and prioritize effectively Customer-service mindset with a professional, friendly approach Preferred Qualifications MSP experience strongly preferred Certifications (Network+, Security+, Microsoft) Experience with virtualization (Hyper-V) Familiarity with backup solutions, endpoint security, and MFA Basic scripting or automation experience (Power Shell a plus) What We Offer Competitive salary based on experience, Retirement and more.. Supportive team environment with exposure to a wide range of technologies

Pay:

$25.00 - $33.00 per hour

Benefits:

401(k) Retirement plan

Work Location:

In person