End User Services - PC Garage Technician

Information Technology End User Services - PC Garage Technician 위치 Warren, Michigan (+) Show all locations (-) Hide all locations 일정 Full time 게시됨 3 31 2026 Job Requisition

JR-202606576

설명

The Role:

The PC Garage is the front line of IT support for employees at General Motors, designed to deliver fast, reliable, and user-friendly service. As a PC Garage Technician, you'll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories. This customer-facing role goes beyond technical troubleshooting. It is about delivering a seamless, high-quality experience to GM employees. From ensuring new hires have 100% of their hardware on Day 1, to helping seasoned employees with incidents, upgrades and replacements, you'll play a critical role in building confidence and satisfaction with IT services.

What You'll Do:

Serve as a lead technician for new-hire onboarding hardware to meet the 24-hour SLA and ensure Day 1 readiness.

Support the full PC lifecycle:

onboarding, refreshes, role changes, upgrades, and offboarding. Image, configure, and verify PCs, laptops, and accessories before deployment. Diagnose and resolve hardware issues, including break/fix support for PCs, laptops, printers, and peripherals. Partner with HR, Talent Acquisition, and IT teams to anticipate onboarding volumes and prepare inventory. Coordinate with asset management, shipping, and support teams to ensure timely delivery, returns, and accurate asset tracking. Deliver customer-facing service within the PC Garage/P(IT) Stop, creating a consistent and professional extension of GM's Live IT Employee Centers. Transfer user data securely using approved processes and tools. Log all work in ServiceNow and maintain accurate records of assets and activity. Innovate and implement process simplification and automation, to reduce lead times and enhance the customer experience Process reclaimed hardware for redeployment, donation, or disposal in line with company policy. Maintain a secure, organized, and secure workspace while following data security, safety, and asset management standards.

What You'll Need:

Professional and customer-focused demeanor with the ability to communicate effectively with employees at all levels. Experience building, supporting and staging desktops, laptops, peripherals, and accessories in an enterprise environment. Strong troubleshooting skills with the ability to resolve hardware failures and recommend solutions. Familiarity with enterprise IT ticketing systems (e.g., ServiceNow) and asset management tools. Ability to manage multiple priorities while meeting strict SLAs. Strong organizational skills with attention to detail and process adherence. Ability to follow standardized procedures for imaging, repair, and asset handling. Strong communication and customer service skills. Ability to work independently and manage multiple tasks. Physical ability to lift and move equipment.

Preferred Qualifications:

Ability to follow standardized procedures for imaging, repair, and asset handling. Experience leading onboarding or other lifecycle hardware support in a corporate IT environment. Exposure to customer service-driven IT models such as walk-up IT support or tech bar concepts. Knowledge of IT asset lifecycle management and best practices. Strong collaboration skills across IT, HR, and business functions. 다양성 정보 General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내 를 참고하십시오. 공평한 취업 기회 선언 (미국) General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 숙소 (미국 및 캐나다) General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.

Accommodations@GM.com 으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요. 지금 신청하세요 구하다 저장됨 [Open sharing options] [Share] 관련 작업 구하다 저장됨 Austin, Texas End User Services - Onsite IT Support Technician 구하다 저장됨 Austin, Texas Audio Visual Support Technician 구하다 저장됨 Warren, Michigan Manager, Sound Design 정보 기술 Team 내일을 내다보고 미지의 것을 상상하면서 지금 혁신하는 GM의 정보기술팀