Jewelry/ Watch Service Experience Liason (3+years industry experience required)

TIVOL - 4.4

Kansas City, MO Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Teamwork Interpersonal skills Filing Payment Processing Systems Attention to detail Empathy POS systems Full Job Description Position Summary The Service Experience Liaison is the primary client-facing representative at the service desk, responsible for delivering an exceptional luxury retail experience. This role manages the intake and processing of watch repairs, oversees POS transactions, and ensures consistent desk coverage. The ideal candidate is polished, detail-oriented, and confident in handling client interactions, service coordination, and administrative support. Key Responsibilities Client Service & Front Desk Operations Serve as the first point of contact, greeting clients warmly and ensuring a seamless, elevated experience. Maintain continuous presence at the intake desk during business hours; arrange proper coverage when stepping away. Process all POS transactions accurately, including sales, returns, exchanges, and payments. Uphold luxury service standards in every interaction, delivering professional, timely, and courteous communication. Address client inquiries efficiently and ensure follow-up is handled with care and precision. Watch Repair Intake & Processing Intake watches for repair or service, documenting all required information with accuracy and attention to detail. Communicate repair estimates, timelines, and approvals to clients clearly and professionally. Coordinate with watchmakers, service centers, and repair technicians to facilitate service flow. Proactively update clients on repair status and ensure timely completion of service steps. Maintain accurate data entry, filing, and organization of repair documentation, estimates, and invoices. Administrative & Store Support Maintain detailed logs of incoming and completed repairs. Support store operations and administrative tasks as assigned by management. Assist with merchandise handling, sales support, and additional service functions as needed. Adhere to all company policies, procedures, and luxury service standards. Qualifications Minimum 2 years of customer service or retail experience; luxury, jewelry, or watch industry experience preferred. Strong communication and interpersonal skills with a polished, professional presentation. Exceptional attention to detail and organizational abilities. Proficiency with POS systems and familiarity with Microsoft Office or retail software tools. Ability to multitask in a fast-paced environment while maintaining composure and professionalism. Commitment to delivering outstanding client care and representing the brand with excellence. Key Attributes Reliable and punctual, with a strong understanding of the importance of consistent desk coverage. Client-focused, empathetic, and solutions-oriented. Trustworthy and responsible when handling customer property and confidential information. Collaborative team player with strong individual accountability.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer Service :

2 years (Required) Luxury, jewelry or watch industry: 1 year (Preferred) Ability to

Relocate:

Kansas City, MO 64112: Relocate before starting work (Required)

Work Location:

In person