This is a hybrid role:

part repair technician, part trainer, part content creator. What You'll Do Serve as the go-to bike and ebike expert for our customer service team, answering technical questions on components, maintenance, and troubleshooting Diagnose and resolve bike/ebike problems (mechanical, electrical, and software) and document repair processes Create training materials (guides, videos, FAQs) that help support reps solve customer issues faster Appear on camera for social media content — product demos, repair tutorials, Q&As, and behind-the-scenes content Write articles and blog posts about ebikes, biking tips, and industry trends Stay current on ebike technology, batteries, motors, and industry trends Partner with marketing and product teams to inform content and product feedback What We're Looking For Hands-on bike repair experience (ebike experience preferred but regular bikes will work) — you can take apart and rebuild a bike.

Strong understanding of ebike systems:

batteries, motors, controllers, and common failure points Comfortable and confident on camera; prior video/content experience a plus but not required Clear written communicator — able to explain technical concepts simply Experience creating training materials or documentation is a plus Customer-service mindset; patient with non-technical audiences Self-starter who can juggle repair work, writing, and content creation Nice to Have Certifications (e.g., Barnett's, PBMA, USAC mechanic cert, or ebike-specific training) Why Join Us Work at the intersection of biking, customer experience, and content — help riders get more out of their bikes while building your own presence in the ebike space.

Pay:

$45,000.00 - $53,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

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