A Repair or Service Technician services and repairs a wide variety of equipment. Workers may specialize in equipment such as electrical systems, heating systems or industrial machinery, just to name a few, across various industries. May work in a dedicated repair shop or at a customer location. Individual responsibilities depend on the type of equipment and industry the worker specializes in.
Monday-Friday, with flexibility based on project needs About Wallaby Windows of Nashville Wallaby Windows of Nashville is a locally owned residential window and entry door replacement company serving homeowners throughout Middle Tennessee. We are focused on delivering a better customer experience through quality products, craftsmanship, clear communication, and dependable follow-through. We are growing and looking for a reliable, detail-oriented Field Operations Technician to support our window and door installation operations. This is a hands-on field support role for someone who understands residential construction, takes pride in doing things the right way, and is comfortable working around window and door installation projects. Prior window and door installation experience is strongly preferred. About the Role The Field Operations Technician will support our post-sale operations process, including jobsite visits, installation documentation, service support, product inspections, supply runs, inventory organization, customer communication, and install readiness. This person will work closely with ownership and our operations/installation leadership to help ensure projects are prepared, documented, and completed to Wallaby standards. This is not a desk job. The right person will be comfortable driving between jobsites, interacting with homeowners and installation crews, taking photos, identifying issues, helping solve problems, and making sure our team has what it needs to execute well. Key ResponsibilitiesJobsite Support & Documentation Visit active jobsites before, during, and after installations as needed Take clear photos and document jobsite conditions, product details, installation progress, completed work, and service issues using CompanyCam or similar tools Confirm crews have the correct scope, notes, and materials needed for the job Communicate jobsite updates, concerns, or completion status to ownership/operations leadership Help ensure jobsite cleanliness, professionalism, and customer experience standards are maintained Install Readiness & Product Support Help prepare jobs before installation by confirming materials, supplies, accessories, and job details are ready Assist with product inspections upon delivery or before installation Check for visible damage, missing items, incorrect products, or other issues before install day Pick up, deliver, or stage materials, tools, supplies, hardware, trim, coil, caulk, foam, flashing tape, or other job-specific items Help reduce avoidable delays, callbacks, return trips, and installation disruptions Service & Warranty Support Perform basic service visits and inspections as directed Document service issues clearly with photos, notes, and measurements Assist with minor adjustments, troubleshooting, or field support when within skill set Coordinate next steps with ownership, operations leadership, installers, suppliers, or manufacturers Help close out punch list items and improve customer satisfaction Inventory, Tools & Supplies Organize and maintain company tools, supplies, samples, materials, and inventory Track commonly used installation supplies and notify leadership when items need to be restocked Help keep company vehicles, storage areas, and job materials clean, organized, and accounted for Make supplier runs as needed Customer & Crew Communication Communicate professionally with homeowners while onsite Help set expectations regarding jobsite activity, timing, documentation, and next steps Treat every home with care and respect Build positive working relationships with installation crews while helping uphold Wallaby standards Escalate concerns promptly rather than guessing or improvising What We're Looking For The ideal candidate is someone with hands-on construction, remodeling, carpentry, service, or window/door installation experience who is ready to be part of a growing company. You may be a strong fit if you are: Experienced with residential windows, doors, trim, siding, carpentry, remodeling, or installation work Mechanically inclined and comfortable around active jobsites Detail-oriented and willing to take clear photos, notes, and measurements Reliable, punctual, and accountable Comfortable working independently throughout the day Professional with homeowners, crews, vendors, and team members Willing to do practical field tasks such as supply runs, jobsite checks, product inspections, service support, and cleanup Comfortable using a smartphone or tablet for photos, notes, email, and job documentation Interested in growing with a company that values quality, communication, and customer experience Required Qualifications Experience in residential construction, remodeling, carpentry, installation, service work, or a related trade Valid driver's license and acceptable driving record Ability to pass a background check Ability to lift, carry, inspect, access jobsite areas, and perform field-based responsibilities Comfortable using a smartphone, tablet, email, photos, and basic software tools Professional appearance and communication Strong work ethic and willingness to help wherever needed Preferred Qualifications Direct experience installing or servicing residential replacement windows and/or entry doors Experience with full-frame window replacement, pocket replacement, entry door installation, exterior trim, coil work, flashing, caulking, or related installation details Familiarity with brands such as ProVia, Pella, Andersen, MI, Alside, or similar manufacturers Experience with CompanyCam, ServiceMinder, or similar project documentation tools Basic understanding of measurements, job scopes, service issues, punch lists, and installation best practices Compensation This position offers hourly pay based on experience.
Expected pay range:
$25-$30 per hour Additional opportunities may include performance-based bonuses tied to reliability, customer experience, jobsite support, install readiness, and qualified 5-star customer reviews.
Benefits / Perks
Company vehicle access for approved business use, subject to company policy Company credit card for approved business expenses, subject to company policy Opportunity to grow into greater responsibility as the company scales Work with a locally owned company focused on quality, professionalism, and customer experience Schedule This is a full-time position, generally Monday through Friday. Occasional early mornings, later afternoons, or rare weekend needs may occur depending on project schedules, service needs, or customer requirements. Why Join Us This is a great opportunity for someone who enjoys the field, understands residential construction, and wants to be part of a company that takes pride in doing things the right way. We are not looking for someone who only wants a paycheck. We are looking for someone dependable, practical, professional, and eager to help us deliver a better window and door replacement experience for homeowners. For the right person, this role can grow over time as Wallaby Windows of Nashville continues to expand.
Job Types:
Full-time, Part-time Pay:
$25.00 - $30.00 per hour
Benefits:
Flexible schedule Application Question(s): How many years of experience do you have in construction or home services? How many years of experience do you have installing and/or working with windows & doors? Are you comfortable being the primary on-site point of contact between homeowners and installation crews? Are you comfortable performing final measurements for window and door replacements? Are you willing to undergo a background check according to state/local regulations?
