Service Technician General Communications, Inc. (GenComm) - 3.8 Draper, UT Job Details Full-time 2 hours ago Benefits Health savings account Health insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Google Workspace Customer communication Google Sheets Google Docs Interpersonal skills CCTV Driver's License Internal employee customer service Desktop applications Organizational skills Achieving project delivery timelines Video conferencing systems operation Full Job Description Job Summary Responsible for the troubleshooting and maintenance of electronic communication systems, including but not limited to; Video/TeleConferencing, Paging, Satellite antenna, Intercom, Security/Access Control, CCTV, and Fire Alarm. The Electronics Systems Service Technician is responsible for servicing the systems most efficiently and effectively to ensure minimum downtime and maximum performance. All services must meet the highest quality standards set forth by General Communications, Inc. while assuring a professional and safe working environment. Duties Responds to customer-service-related issues promptly Tests and document readings for customer systems Troubleshoots and repairs electronic components Responsible for handling on-call duties on a regularly scheduled basis Responsible for reading and interpreting wiring diagrams, schematics, and blueprints Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter Assists with preventive maintenance of customer equipment Responsible for accurate tracking of timesheets, service/installation tickets, and inventory items Full compliance with the company's and customer's safety program Research and obtain information on position-specific training opportunities All duties of electronic systems installer as required Notify the Service Coordinator of any follow-up items required on service calls Other duties as required or assigned by company management Travel Out-of-town travel required. Requirements Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable, and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as Google Suite (i.e. Calendar, Chat, Docs, Keep, Meet, Sheets, Slides, etc.). Ability to demonstrate planning, organizing, and implementing skills that allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver's license.

Benefits:

401(k) matching Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person