Device Expert & Customer Advisor uBreakifix Fair Lakes - 3.0 Fairfax, VA Job Details Full-time $15 - $18 an hour 4 days ago Benefits 401(k) 401(k) matching Employee discount Flexible schedule Qualifications Retail customer service procedures Customer communication Personal electronics repair Customer relationship building Client rapport building Full Job Description About the

Role:

We're looking for someone who gets genuine satisfaction from solving a customer's problem — and from earning more when they do it well. You'll be the face of our store, the expert in the back, and the reason customers come back again. This isn't a heads-down repair job. Every interaction is a chance to serve, solve, and grow — and your compensation reflects how well you do all three.

What You'll Be Doing:

Diagnose and repair devices — phones, tablets, computers. You own the repair from intake to handoff, and you take pride in doing it right. Engage every customer — not just check them in. Assess their full situation, explain what's wrong in plain language, and recommend solutions that genuinely help. Protect and upsell — become an expert in our protection plans and tech support solutions, and offer them in a way that feels natural, not pushy. Be the brand — you are the reason a customer gives us 5 stars, refers their family, and calls us first next time. Maintain turnaround times — prioritize repairs to keep the workflow moving and customers informed throughout the process. Document everything — capture all repair notes and customer details thoroughly and accurately in our system.

Who We're Looking For:

People-first personality You enjoy talking to strangers and making them feel taken care of. Technical curiosity You love figuring out why something broke and how to fix it fast. Motivated by results Commission excites you. You want to earn more when you perform better. Organized under pressure Multiple repairs, multiple customers — you keep it all moving without dropping the ball.

Compensation & Benefits:

Base hourly pay: $16 - $19 per hour Commission & performance bonuses ($200-$400/month) 401(k) with employer matching Flexible schedule Employee discount

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule

Work Location:

In person