Sewer & Drain Technician

Monona Plumbing & Fire Protection is hiring a Sewer & Drain Tech! If you enjoy hands-on work, want to work in the field, solve problems & troubleshooting issues, and you take pride in leaving customers with real solutions, this could be a great fit and we'd love to hear from you. Job Summary The Sewer & Drain Technician will provide sewer and drain cleaning services for both residential and commercial customers, including routine maintenance, emergency service calls, line locating, video inspections, and sewer cleaning. The ideal candidate is mechanically inclined, solutions-oriented, and committed to delivering exceptional customer service. This position requires the use of specialized equipment including cable machines, jetters, locators, and sewer cameras. Technicians will diagnose drain and sewer issues, recommend repair solutions, and help customers prevent future problems through maintenance and education. Key Responsibilities Clean and clear drains and sewer lines Troubleshoot, diagnose, and repair drain and sewer line issues Perform line locating and video inspections of sewer systems Identify sewer lines in need of repair or replacement Explain problems, causes, and repair options clearly to customers Prepare written estimates for recommended repairs and services Educate customers on routine drain maintenance and sewer repair solutions Work closely with the Service Coordinator/Dispatcher to support daily operations and scheduling Maintain and protect sewer and drain cleaning machines, tools, and camera equipment Ensure complete clean-up of customer property after services are performed Train and mentor apprentices in sewer and drain service work Deliver professional communication and excellent customer service to build long-term customer relationships Qualifications Knowledge & Experience 1-3 years of residential and/or commercial drain cleaning experience, including working knowledge of drain line methods, tools, and machines Knowledge of drains and sewer lines Previous experience with cabling/jetting of drain lines Previous experience with sewer camera/video inspection Skills & Competencies Familiarity with using smartphones, text messaging, and email; ability to use an iPad and smartphone Effective communication and customer service skills Professional and knowledgeable appearance and demeanor Ability to work independently Strong mechanical skills, including the use of hand tools and sewer and drain cleaning equipment Ability to troubleshoot and diagnose complex drain issues Physical Requirements Ability to lift sewer and drain machines, and lift 75-100 pounds multiple times a day Operation of sewer and drain machines Ability to work and drive in various weather conditions Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously Other Requirements Valid driver's license with clean record to be insured by the company's insurance Ability to work 7:00 a.m. - 4:00 p.m. Monday through Friday and participate in a rotating on-call schedule for nights and weekends Ability to meet and maintain physical and environmental job requirements Ability to meet and maintain productivity, safety, and quality requirements Commitment to maintaining a safe working environment Keeping company equipment, tools, and vehicle in clean working order

Note:

This job description provides an overview of the responsibilities and requirements of the Sewer & Drain Technician position. It is not an exhaustive list of all duties, responsibilities, or requirements. Workplace Location, Type, & Hours Madison, WI 100% On Jobsites in Southern WI Monday - Friday 7 AM to 4 PM Compensation Pay range: $26-$35/hr, dependent on experience Eligible for overtime pay Full-time, non-union position with benefits Text to Apply! Text "DRAIN" to 608-602-4010 to apply for this position, or apply online with the link below. Please, no third party recruiters unless we already partner together. Why work for MPFP? We look for employees who live their life, love their work, are personally accountable and go beyond what is required. Everything we do, and the way in which we do it, is aligned with our core values. Quality craftsmanship, customer service, and safety are at the core of who we are. Live Your Life; Love Your Work. Working hard and having fun is at the core of who we are. We strive to create an environment in which hard work and flexibility go hand in hand. Create Enduring Relationships. We value our customers and team members and do not take them for granted. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive. Be Personally Accountable. We follow through on our commitments and deliver on our promises. We take responsibility for our actions and mistakes. Do the Right Thing. We act with integrity and focus on being honest, fair, and ethical. Quality craftsmanship, customer service, and safety are integral to who we are and how we accomplish our work. Show Respect for Others. We believe in honesty and treating people fairly and with respect. We listen to our employees, customers, business partners, and the community. Remain Humble. We are one team; our success is collective, not individual. We are quietly confident and let our actions speak louder than our words. What We Offer At Monona Plumbing & Fire Protection, our employees are our greatest asset. We value our employees by committing to providing a comprehensive benefits package to support their well-being and success. Here's a brief overview of the benefits available to you as an employee (non-union): Health & Wellness Health, Dental, & Vision Insurance Employer-Paid Life Insurance Flexible Spending Account (FSA) or Health Savings Account (HSA) Voluntary insurance options, such as: short term disability, long term disability, critical illness, voluntary accident Financial Stability Competitive Pay Retirement Savings 401(k) with Employer Matching Rewards and recognition Work-Life Balance 8 Paid Holidays Early-out Fridays + PTO Policy Work with a values-driven and close-knit team Regular company & team events Monona Plumbing & Fire Protection is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. We encourage individuals from all backgrounds to apply, and we are dedicated to creating an environment where everyone feels respected, valued, and supported in their career growth. Please let us know if you require a reasonable accommodation during the application or interview process.