Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.
Obtains patient information from a variety of sources.
Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital.
Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions.
Notifies receiving hospital and ground transport of ETAs.
Skilled in the current systems utilized in the communication center.
Assists with orientation of new Communication Specialists/Technicians.
Navigation techniques/terminology, transport following, and map skills.

Documentation

Utilizes the dispatch software for data entry, reports, and statistical retrieval.
Obtain prior authorization as needed and prepare long distance flight quotes.

Compliance/Safety

Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
Completes all company mandatory modules and required job specific training in the specified time frame.
Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. Qualifications High School Diploma or GED

•

Required Guardian Air Transport:

Approved Flight Dispatch Certification (Within 2 years of hire)

Required Heartsaver or RQI/BLS (American Heart Association)

•

Preferred Guardian Medical Transport:

BLS (American Heart Association)

Preferred EMS/Medical background
Preferred Dispatching experience
Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care.

Computers and other electronic devices are utilized across the organization and throughout each department. 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