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CH
Complete Home LLC
Residential Connectivity Specialist
Career Insights for Broadband Technician
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Based on California data
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What they do
A Broadband Technician works both inside and outside of a residential or business customer's building to install, change, repair and disconnect broadband services including data, digital TV and voice services. Troubleshoots at time of installation and returns at scheduled time if technical issues arise. Educates customers about ordered services.
$78,691 / year median in California
+3% projected growth
Job Description
Job Overview We are seeking a motivated and detail-oriented Residential Connectivity Specialist to join our dynamic team. In this role, you will be responsible for customer relations, canvassing, and helping connect residential telecommunications for installation to ensure seamless connectivity for our customers. Your expertise will help deliver reliable internet, cable, cellular, and alarm services directly to homes, enhancing the customer experience through professional service and technical excellence. This position offers an exciting opportunity to work with a growing team, develop greater interpersonal skills, and develop your ability to grow the telecommunications infrastructure and gain the benefits of doing so. Responsibilities Schedule appointments, Installations and educate clients on residential telecommunications equipment including routers, modems, and wiring systems. Operate personal vehicles safely to reach customer sites and conduct outdoor work efficiently. Maintain compliance with fiber optic information and sharing company information according to proper protocol to keep good standing with company intellectual property. Run speed tests that could be the result of service issues related to Ethernet, telephone, low voltage wiring, and electrical connections; techs perform repairs as needed. Communicate clearly with customers to explain installation procedures, answer questions, and provide excellent customer service throughout the process. Ability to input data both in CRM systems and in the customer order system; and ability to ask for help when you need it. Maintain daily communication with team lead regarding performance and accountability towards daily progress in the field. Skills Strong communication skills and ability to learn and adapt to varying situations. Express interest in learning and growing in a team setting. Driven to advance oneself and one's position without faultering. Ability to operate with integrity and honesty in all situations. Accountability to maintain consistency in work ethic and follow through with leads. Ability to operate personal vehicles responsibly while adhering to safety protocols. Join us as a Residential Connectivity Specialist if you're passionate about delivering top-tier service in all that you do! Bring your communication skills, enthusiasm, energy, excitement and dedication to customer satisfaction to a role that's vital in connecting homes with reliable communication solutions.